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Manager on Duty

Date: Sep 3, 2022

Location: NEW YORK, New York, US

Company: Worldwide Flight Services, Inc.

JOB DESCRIPTION                                                                   II


This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification.


The work of Manager-on-Duty Passenger Services includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor discipline/corrective action by subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.


JOB REQUIREMENTS                                                                      II


Two to five years previous management/specialist supervisory experience in field service duties. Independent judgment and decision making skills required. Excellent interpersonal skills, written and oral communication skills. Familiarity with personal computer software helpful. Airline pricing experience. College degree or equivalent experience. Ability to read, write, fluently speak and understand the English language.






Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors Manual, applicable union contract, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.


Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.


Ability to write reports, business correspondence, and procedure manuals.


Ability to effectively present information and respond to questions from groups or managers, clients, and customers.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or

schedule form.




Ability to lift 35 lbs.


Reports to work on a regular and timely basis.


Statement of Understanding


I have read and understand the position description and essential functions provided to me for the above position.

By my signature, I confirm that 1:


(Please check one of the following)


Can perform all of the essential functions of the position. Cannot perform all of the essential functions of the position.

I also understand this is not a job offer nor is it intended to be any guarantee of future employment opportunities.