Ground Handling

Making the passenger's airport experience fast, efficient, and enjoyable every time.

We provide passenger services, baggage handling, and ramp services to manage everything from check-in to boarding to baggage management, providing fast, efficient, and professional solutions for airlines and airport authorities.

First impressions mean everything, and that’s why we ensure customers are always greeted by a friendly smile and a fast and efficient service. We select our staff for their resourcefulness as well as their customer service, language, and social skills, and provide them with smart, professional uniforms. They will ensure passengers’ airport experience gets off to a flying start.  Passenger services we provide include:

• Check-in/out and gate services
• Ticketing
• Boarding
• Arrivals
• Resourcing VIP lounges
• VIP meet & greet
• Special assistance
• Support services

Our baggage handling teams and tracking systems are built to cope with the high demands of arriving, departing, and transferring baggage at major airports. With an emphasis on security, reliability, and service delivery, we also use our expertise to identify opportunities for cost efficiencies.

Baggage handling is one of the key service benchmarks for a customer flying with an airline. Slow processing of baggage or mishandled bags is likely to have a significant influence on the choices the passenger makes for future air travel. We combine highly trained people, systems, technology, and training to deliver fast, efficient, and accurate baggage handling services at airports across the country.

WFS also provides Ancillary services to Airlines and helps improve the overall customer experience.  Such services we provide include:

• GSE
• Security Services
• Lounge
• Fuel Services
• De-icing
• Cabin Cleaning