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Agent Airport Operations

Date: Sep 22, 2022

Location: Wichita, Kansas, US

Company: Worldwide Flight Services, Inc.



This description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification.

The work of an Agent Airport Operations may include any of the following:  monitoring inbound/outbound flight activity, computer data input and manual revisions; prepares daily reports on domestic/international arrivals and departures, including FIDS and inputting all schedule and gate changes; coordinates with all necessary departments and contractors for all emergency and fuel stops at local terminal; handles gate control and charter gate assignments; notifies Sky Caps for requests of wheelchairs, etc.; prepares and collects directly or via two-way radios; updates the schedule as needed to ensure aircraft requirements are met; maintains records of all aircraft, flights serviced and services performed; monitors computers, telephone calls, and surveillance cameras.  May complete customer billing documents.  Comply with WFS site security procedures for assigned warehouse and other operations.  Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.




High school diploma or GED preferred.  Above average interpersonal and communication skills.  Must be able to work under pressure.  Must be able to work alone, and use independent judgement.  Capable of handling multiple tasks simultaneously.  Ability to work rotating shift including weekends (i.e. Friday, Saturday & Sunday), holidays and days off.  Ability to read, write, fluently speak and understand the English language.




Ability to stand and walk for long periods of time.

Ability to learn PC applications and apply knowledge.

Write legibly in order to complete forms and paperwork as required.

Ability to work in seasonal and adverse weather conditions for extended periods of time. 

Ability to work in stressful working conditions and under pressure.

Ability to sit for prolonged period.

Must be able to concentrate on detail.

Ability to speak and be understood.

Ability to lift up to 35 pounds.

Reports to work on a regular and timely basis.