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Agent Passenger Services

Date: Nov 11, 2022

Location: Fargo, North Dakota, US

Company: Worldwide Flight Services, Inc.

Join the WFS Airport Team at The Fargo/Hector International Airport

***Flight Benefits​​​​***


  • Aviation – a Dynamic Occupation
  • Opportunity to Gain Airline Experience
  • Competitive Salaries and Benefits
  • Full-time/Part-time Opportunities
  • On-the-job Training for Most Positions
  • Geographic Flexibility
  • Opportunity for Advancement


The Customer Service Agent:

performs all aspects of airport and passenger service functions including:  making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities. 

Required Skills:

Candidate must be able to Pass a TSA/Homeland Security Background check 

Twist, turn, stoop, bend, reach, and grip while checking baggage throughout the shift.

 Ability to stand and walk through out the shift.

 Hear and respond to customers.

 Ability to speak and be understood in giving directions/information to passengers.

 Tolerate and answer repetitious questions from customers in a friendly, outgoing manner. 

 Ability to lift up to 70  pounds (31.9kg). 

 Ability to judge distance.

Must be willing to wear uniform and insignia as prescribed by the Company.

Personal appearance and grooming that will present a favorable corporate image. 

Reports to work on a regular and timely basis.