Regional Continuous Improvement Manager - Express

Date:  Jun 26, 2024

Austin, Texas, US

Custom Field 4: 
Company:  Worldwide Flight Services, Inc.
Compensation:  Competitive: Based on Education and Experience.

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

Worldwide Flight Services (WFS) has an exciting opportunity for a Regional Continuous Improvement Manager – Express (Central Region). The WFS CI team provides a common language, processes, and metrics across the enterprise which includes regular reviews of performance metrics to drive continuous improvement and strives for operational excellence across all business functional areas and processes by deploying Lean tools and Six Sigma principles. The Regional CI manager will play an active role in driving accelerated operating and financial performance through continuous process improvement and execution of improvement initiatives. The selected candidate will work closely with the CI Director and operational teams to develop and manage strategic initiatives. This position requires sound leadership, operations and productivity improvement knowledge, keen core finance and business acumen, and excellent communication and interpersonal skills.


  • Be a liaison to the CI Director for the station
  • Train, coach and facilitate Lean/Continuous Improvement (CI) concepts and principles e.g., Toyota Kata Process, Managing for Daily Improvement (MDI), A3 Thinking based on PDCA, Problem Solving, Cultural transformation, leadership standard work and additional tools/methodologies as directed
  • Be a thought leader and provide lean/CI expertise to the CI Champions, Operations Managers, and department managers to develop business and departmental transformation plans based on value-stream thinking
  • Train, facilitate and support the CI Champions and Operations in deploying and sustaining the WFS Value System, development of Strategic Projects for the facility, and drive supporting CI transformation plan to deliver strategic business goals.
  • Be an active participant in CI Meetings at appropriate levels.
  • Coach teams in the CI process and in identifying problems, developing effective countermeasures, and sustaining solutions
  • Champion “Safety Excellence” by complying with all Safety rules/processes, supporting the Safety Elements, and driving the organization to utilize CI thinking to identify, solve and sustain problems within the Safety Pillar.
  • Provide Lean/CI training and coaching to salaried and hourly employees on Lean/CI concepts, principles, tools such as A3 Thinking, Practical Problem Solving, Daily Management Boards, Visual Management, 5S, Standardized Work, Value Stream Mapping, TPM (TOTAL PRODUCTIVE MAINTENANCE) and other tools based on business need
  • Actively identify barriers to Lean/CI success and develop strategies to overcome and gain alignment.
  • Work with CI Champions and operations leaders to effectively measure and document the impact of process improvements on business results.
  • Support the strategic growth strategy by supporting the deployment of the WFS Value System in acquired companies as directed

Minimum Requirements

  • Bachelor’s degree strongly preferred or an equivalent level of experience.
  • Must be comfortable interacting with, and coaching, individuals at various levels of an organization with the appropriate level of tact.
  • Must have strong organizational skills.
  • Must have an extremely high level of integrity and confidentiality.
  • Prefer someone with experience working with multiple facilities simultaneously
  • As a regional role this role may require occasional travel to different cities (<10% travel)

Preferred Skills

  • 3-5 years of experience that includes experience facilitating continuous improvement using lean tools and methodology and driving cultural transformations.
  • Lean Six Sigma Green Belt Certification strongly preferred, which includes both the education, and hands on ability to lead teams and implement improvements. Will consider candidates with some experience who are willing to begin the process to obtain certification within 90 days (about 3 months) of the start date.

Physical Requirements/Working Conditions

  • Work is performed in an office environment, and a warehouse. It requires the ability to operate standard office equipment, as well as occasionally lift up to 25lbs.

Perks & Benefits

  • Want your pay in advance?  Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
  • Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care?   Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
  • Want to invest in your future?  401k program offered with company match!
  • Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!


WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.