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Customer Service Agent

Date: Nov 18, 2022

Location: Baltimore, Maryland, US

Company: Worldwide Flight Services, Inc.

In this position you will be working at BWI Airport - must be able to work a flexible schedule, the hours of work will vary - includes flight benefits and companion benefits

Working 15-20 hours/ week

An Customer Service Agent performs all aspects of airport and passenger service functions including:  making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities. 

Required Skills:

Candidate MUST  be able to Pass a TSA/Homeland Security Background check 

Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight hour shift.

 Ability to stand and walk for an eight hour shift.

 Hear and respond to customers.

 Ability to speak and be understood in giving directions/information to passengers.

 Tolerate and answer repetitious questions from customers in a friendly, outgoing manner. 

 Ability to lift up to 70  pounds (31.9kg). 

 Ability to judge distance.

Must be willing to wear uniform and insignia as prescribed by the Company.

Personal appearance and grooming that will present a favorable corporate image. 

Reports to work on a regular and timely basis.


Job Location Code:

1007 Air Cargo Drive Door 9 Baltimore, MD 21240 (BWI/PAX)

Job Location:

Baltimore, Maryland, United States

Additional Locations

Job Type:


Required Experience:

Must be at least 18 years of age. High school diploma or equivalent required. Computer familiarity necessary.  Demonstrates qualities of initiative.  Must be able to lift 50 to 70 pounds (31.9kg). Ability to work weekends (ie. Friday, Saturday, Sunday), holidays, and days off.  Must be able to read, write, speak and understand the English language.  May be necessary to speak other language(s), in addition to English, depending on customer contract. Must be able to maintain airport authority access, and be able to work scheduled shifts. Must be able to follow direction and work safely. May be necessary to be able to speak other languages depending on contract.