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Accounts Manager

Date: Sep 22, 2022

Location: DFW AIRPORT, Texas, US

Company: Worldwide Flight Services, Inc.


Internal Job Description Required. <p class="TEXT" style="text-align:justify"><span style="font-size:12pt"><span style="font-family:Dixon,serif"><span style="font-family:&quot;Arial&quot;,sans-serif">This description has been designed to indicate the general nature and level of work performed by employees within this classification.&nbsp; It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification.</span></span></span></p> <p>&nbsp;</p> <p class="TEXT" style="text-align:justify"><span style="font-size:12pt"><span style="font-family:Dixon,serif"><span style="font-family:&quot;Arial&quot;,sans-serif">The work of an Account Manager includes effectively managing a business unit:&nbsp; including but not limited to properly ensuring that our assets (defined as our customers, aircraft, our staff, ground support equipment and facilities) are maintained to the highest standard.&nbsp; Develop and cultivate strong relations and retention with the airport authority and be an active member of the airport community.&nbsp; Ensure the account operates according to contract and service level agreement and coordinate interactions at all levels internally and externally.&nbsp; Provide hands-on supervision of the staff and delegate workload. Oversee GSE assets and monitor preventative maintenance and repairs and ensure long-term analysis of manpower and GSE needs.&nbsp;&nbsp; Create a succession plan to identify and effectively develop and train potential leaders.&nbsp; Manage attendance records and ensure appropriate coverage while controlling the budget for labor costs and allocation.&nbsp; Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.&nbsp; Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.&nbsp; Read, understand and clarify the implementation of the site specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.&nbsp; Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.&nbsp; Ensure the company&rsquo;s image is represented with the highest integrity.&nbsp; </span></span></span></p> <p class="TEXT">&nbsp;</p> <div style="border:double windowtext 4.5pt; margin-left:96px; margin-right:96px; padding:1.0pt 1.0pt 1.0pt 1.0pt"> <p class="SECTION" style="border:none; padding:0in; text-align:center"><span style="font-size:12pt"><span style="font-family:&quot;Univers (W1)&quot;,sans-serif"><span style="text-transform:uppercase"><b style="font-weight:bold"><span style="font-family:&quot;Arial&quot;,sans-serif">job requirements</span></b></span></span></span></p> </div> <p>&nbsp;</p> <p class="MsoBodyText" style="text-align:justify"><span style="font-size:12pt"><span style="font-family:Arial,sans-serif">Two to five years of previous management/specialist supervisory experience in field service duties.&nbsp; Independent judgment and decision-making skills are required.&nbsp; Five years of Airline/Ground Handler Experience (of which a minimum of 2 years in management or four years as a supervisor).&nbsp; College degree or equivalent experience.&nbsp; Excellent interpersonal skills, and written and oral communication skills.&nbsp; Familiarity with personal computer software helpful.&nbsp; Airline pricing experience.&nbsp; Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.&nbsp; Ability to read, write, and fluently speak and understand the English language.</span></span></p> <p>&nbsp;</p> <p>&nbsp;</p> <div style="border:double windowtext 4.5pt; margin-left:96px; margin-right:96px; padding:1.0pt 1.0pt 1.0pt 1.0pt"> <p class="SECTION" style="border:none; padding:0in; text-align:center"><span style="font-size:12pt"><span style="font-family:&quot;Univers (W1)&quot;,sans-serif"><span style="text-transform:uppercase"><b style="font-weight:bold"><span style="font-family:&quot;Arial&quot;,sans-serif">Essential Job Functions</span></b></span></span></span></p> </div> <p>&nbsp;</p> <p style="text-align:justify; text-indent:-0.25in"><span style="font-size:12pt"><span style="font-family:&quot;Univers (W1)&quot;,sans-serif"><span style="font-family:&quot;Arial&quot;,sans-serif">Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors Manual,</span></span></span></p> <p style="text-align:justify; text-indent:-0.25in"><span style="font-size:12pt"><span style="font-family:&quot;Univers (W1)&quot;,sans-serif"><span style="font-family:&quot;Arial&quot;,sans-serif">applicable union contract, general business periodicals, professional journals, technical</span></span></span></p> <p style="text-align:justify; text-indent:-0.25in"><span style="font-size:12pt"><span style="font-family:&quot;Univers (W1)&quot;,sans-serif"><span style="font-family:&quot;Arial&quot;,sans-serif">procedures, or governmental regulations, airline policy, and procedures manuals.</span></span></span></p> <p style="text-align:justify; text-indent:-0.25in">&nbsp;</p> <p class="BULLETS" style="text-align:justify; text-indent:-0.25in"><span style="font-size:12pt"><span style="font-family:Dixon,serif"><span style="font-family:&quot;Arial&quot;,sans-serif">Ability to write reports, business correspondence, and procedure manuals.</span></span></span></p> <p class="BULLETS" style="text-align:justify; text-indent:-0.25in">&nbsp;</p> <p style="text-align:justify; text-indent:-0.25in"><span style="font-size:12pt"><span style="font-family:&quot;Univers (W1)&quot;,sans-serif"><span style="font-family:&quot;Arial&quot;,sans-serif">Ability to effectively present information and respond to questions from groups or</span></span></span></p> <p style="text-align:justify"><span style="font-size:12pt"><span style="font-family:&quot;Univers (W1)&quot;,sans-serif"><span style="font-family:&quot;Arial&quot;,sans-serif">managers, clients, and customers.</span></span></span></p> <p style="text-align:justify; text-indent:-0.25in">&nbsp;</p> <p style="text-align:justify"><span style="font-size:12pt"><span style="font-family:&quot;Univers (W1)&quot;,sans-serif"><span style="font-family:&quot;Arial&quot;,sans-serif">Ability to define problems, collect data, establish facts, and draw valid conclusions.</span></span></span></p> <p style="text-align:justify; text-indent:-0.25in">&nbsp;</p> <p style="text-align:justify; text-indent:-0.25in"><span style="font-size:12pt"><span style="font-family:&quot;Univers (W1)&quot;,sans-serif"><span style="font-family:&quot;Arial&quot;,sans-serif">Ability to interpret a variety of instructions furnished in written, oral, diagram, or</span></span></span></p> <p style="text-align:justify; text-indent:-0.25in"><span style="font-size:12pt"><span style="font-family:&quot;Univers (W1)&quot;,sans-serif"><span style="font-family:&quot;Arial&quot;,sans-serif">schedule form.</span></span></span></p> <p style="text-align:justify; text-indent:-0.25in">&nbsp;</p> <p style="text-align:justify; text-indent:-0.25in"><span style="font-size:12pt"><span style="font-family:&quot;Univers (W1)&quot;,sans-serif"><span style="font-family:&quot;Arial&quot;,sans-serif">Ability to lift up to 70 lbs.</span></span></span></p> <p style="text-align:justify; text-indent:-0.25in">&nbsp;</p> <p style="text-align:justify; text-indent:-0.25in"><span style="font-size:12pt"><span style="font-family:&quot;Univers (W1)&quot;,sans-serif"><span style="font-family:&quot;Arial&quot;,sans-serif">Ability to operate equipment and hold necessary licensing (if applicable).</span></span></span></p> <p style="text-align:justify; text-indent:-0.25in">&nbsp;</p> <p style="text-align:justify; text-indent:-0.25in"><span style="font-size:12pt"><span style="font-family:&quot;Univers (W1)&quot;,sans-serif"><span style="font-family:&quot;Arial&quot;,sans-serif">Reports to work on a regular and timely basis.</span></span></span></p> <p style="text-align:justify; text-indent:-0.25in">&nbsp;</p> <p style="text-align:justify; text-indent:-0.25in"><span style="font-size:12pt"><span style="font-family:&quot;Univers (W1)&quot;,sans-serif"><span style="font-family:&quot;Arial&quot;,sans-serif">Ability to perform specific responsibilities related to your shift.</span></span></span></p>

This description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification.

 

The work of an Account Manager includes effectively managing a business unit:  including but not limited to properly ensuring that our assets (defined as our customers, aircraft, our staff, ground support equipment and facilities) are maintained to the highest standard.  Develop and cultivate strong relations and retention with the airport authority and be an active member of the airport community.  Ensure the account operates according to contract and service level agreement and coordinate interactions at all levels internally and externally.  Provide hands-on supervision of the staff and delegate workload. Oversee GSE assets and monitor preventative maintenance and repairs and ensure long-term analysis of manpower and GSE needs.   Create a succession plan to identify and effectively develop and train potential leaders.  Manage attendance records and ensure appropriate coverage while controlling the budget for labor costs and allocation.  Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.  Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.  Read, understand and clarify the implementation of the site specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.  Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.  Ensure the company’s image is represented with the highest integrity. 

 

job requirements

 

Two to five years of previous management/specialist supervisory experience in field service duties.  Independent judgment and decision-making skills are required.  Five years of Airline/Ground Handler Experience (of which a minimum of 2 years in management or four years as a supervisor).  College degree or equivalent experience.  Excellent interpersonal skills, and written and oral communication skills.  Familiarity with personal computer software helpful.  Airline pricing experience.  Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.  Ability to read, write, and fluently speak and understand the English language.

 

 

Essential Job Functions

 

Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors Manual,

applicable union contract, general business periodicals, professional journals, technical

procedures, or governmental regulations, airline policy, and procedures manuals.

 

Ability to write reports, business correspondence, and procedure manuals.

 

Ability to effectively present information and respond to questions from groups or

managers, clients, and customers.

 

Ability to define problems, collect data, establish facts, and draw valid conclusions.

 

Ability to interpret a variety of instructions furnished in written, oral, diagram, or

schedule form.

 

Ability to lift up to 70 lbs.

 

Ability to operate equipment and hold necessary licensing (if applicable).

 

Reports to work on a regular and timely basis.

 

Ability to perform specific responsibilities related to your shift.