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Technical Product Manager

Date: Sep 9, 2022

Location: DFW AIRPORT, Texas, US

Company: Worldwide Flight Services, Inc.

The IT Technical Product Manager is responsible for the success of the software products which support WFS’s cargo organization. They work cross-functionally with the teams building and supporting the software products. Responsible for representing the needs and desires of the stakeholder community to the Agile teams and will be the expert on the market and the customer. Accountable for one or more Agile development team and drives the solution concept across these teams. They are responsible for how things get implemented and what technology is required to meet the business requirements. Desired office location proximity: New York, NY (JFK), Dallas, TX (DFW).



Job Duties & Responsibilities


  • Uncover and understand customer needs and translate them into requirements documented in the form of user stories and functional requirements.
  • Ensure requirements are fully understood by developers, quality assurance and operations and that implementation plans match expectations.
  • Provide vision and direction to the development team and stakeholders throughout the project.
  • Works with third parties to map out integration plans or evaluate different technology options.
  • Understand, research, and follow technical trends in the cargo industry.
  • Follow competitors and conduct capability analysis.
  • Provide internal and customer training on how to use the product.
  • Answer incoming questions about the product and its capabilities.
  • Assess and address technical risks.
  • Understand and analyze data pipelines, algorithms, and automated systems.
  • Serve as a product evangelist and subject matter expert to the technical team,
  • Define success criteria for testing and product acceptance.
  • Facilitate the creation and maintenance of proper product documentation.
  • Take lead of scrum teams as the Product Owner.
  • Plan and prioritize product feature backlog and development in Jira. Ensure that the team always has an adequate number of prepared tasks to work on.
  • Define product vision, road-map and growth opportunities.
  • Evaluate and prioritize changes and enhancements requests to ensure work focuses on those with maximum business value or ROI.
  • Make decisions regarding what epics/features the product will have based on the understanding of the customer needs.
  • Communicate the customer needs and participates in validation of proposed solutions.
  • Utilize the right key performance indicators (KPIs) to measure the product performance.
  • Support portfolio work including budget parameters and strategic themes. Advocate for current and future funding and drives requests for funding and secures budget for the continuous flow of value to customers.
  • Key driver of business value delivery at the Program level.



Skills & Abilities


  • Ability to work well with internal teams, including developers, business analysis, quality assurance, and operations.
  • Possess advanced engineering and design skills.
  • Able to assess emerging products to measure their potential value to the company and its operation, as well as make recommendations on which new technologies to invest in or leverage.
  • Skilled at breaking down problems, building consensus, and setting direction in challenging situations.
  • Proven ability translating qualitative and quantitative feedback into product requirements and actionable insights.
  • Experienced at managing priorities and tradeoffs to deliver the highest value solutions for customers and end users.
  • Superior product judgement - understands when to pivot and how to experiment in order to reduce uncertainty and inform next steps.
  • Strong written and verbal communicator; can build trust with partners and influence decision-making towards the highest value outcomes.


Job Qualifications

  • Minimum 3-5 years of experience as a Product Manager including strong track record of shaping business strategy and ability to align software teams and senior leadership around the product vision.
  • Experience in the cargo industry desired.
  • Experience in warehouse management desired.
  • Experience in the airline industry desired.
  • Experience with writing business/functional requirements.
  • Experience implementing Agile methodologies.
  • Experience with SQL, .Net framework 4.5, MVC design pattern, MVC Core, and LINQ.
  • Knowledge of Python and X-Code Object C, and Web Services RESTful/JSON is desired.
  • Bachelor of Science degree in Computer Science, Information Systems or equivalent technical field.
  • Travel: 0-25% (work from home when not traveling)
  • US Citizenship required



Desired office location proximity: New York, NY (JFK), Dallas, TX (DFW)