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Business Development Associate

Date: Nov 29, 2022

Location: Dallas, Texas, US

Company: Worldwide Flight Services, Inc.

This position is Hybrid and eligible only to individuals located in the Dallas-Fort Worth and Atlanta, GA metropolitan areas.


Working exclusively representing the IAG Cargo Group in North America to support the delivery of the GSA forecast for the North American Region. In conjunction with the sales team, take ownership of client accounts and develop/maintain a close business relationship, driving sales and commercial activities. It is fundamental to the role that everyone is self-motivated and can work effectively in an energetic work environment. Salesforce is a key support tool for the Business Development Associate and is the responsibility of the role to ensure that sales call discussions are up to date and any business leads are recorded.


Job Responsibilities


  • Support the commercial team in achieving the regional revenue targets.
  • Dealing directly with clients, to identify any business opportunities
  • Following up on quotes that have been given by another team member.
  • Direct engagement with clients on a reactive and proactive basis.
  • Support the customer call strategy and deliver the territory plan activity.
  • Work with the commercial management team to support the commercial team delivering sales initiatives, regular customer contact.
  • Ensure an effective close working relationship with key customers keeping them informed on new routes, promotions etc.
  • Ensure that telephone sales are maximized through management of individual portfolio
  • Make best use of industry data i.e. WACD to maximize revenues
  • Increase distribution efficiency via promotion and expansion of the “On Line” booking platform
  • Embrace the CRM application Salesforce and record all customer engagement.
  • Build and develop long term client relationships
  • Energetic with a proactive attitude
  • Excellent interpersonal, communication, influencing and negotiations skills
  • Results orientated and customer focused
  • Able to manage cross functional relationships with stakeholders
  • Strong listening and questioning skills - outstanding communication and interpersonal skills
  • Vision to understand customer needs and translate them into practical solutions
  • Excellent proposal writing, and analytical skills.
  • Ability to follow and ensure compliance with operational processes
  • Highly developed social, interpersonal skills
  • Excellent team working and team developing ability
  • Disciplined in time management and ability to work under pressure without supervision, taking measured risks in order to maximize contribution.
  • Skilled IT skills required on both external and internal systems/programs




Focus on Customer

  • Working proactively with customers (internal or external) to ensure the proper delivery of her/his role’s expectations.



  • Communicating with respect and honesty, being aligned on the proper code of conduct and ethics



  • Being trusted and accountable for her/his actions including the effect on people around, leading by example.


Safety & Security

  • Consider Safety & Security as the number one priority at all times, respecting compliance, rules and regulations.



  • Working as part of a team, enjoying what (s)he does, collaborating with colleagues and relying on their expertise to make a valuable contribution