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Accounts Manager

Date: Jan 23, 2023

Location: DFW Airport, Texas, US

Company: Worldwide Flight Services, Inc.

The work of an Account Manager includes effectively managing a business unit: including but not limited to properly ensuring that our assets (defined as our customers, aircraft, our staff, ground support equipment, and facilities) are maintained to the highest standard. Develop and cultivate strong relations and retention with the airport authority and be an active member of the airport community. Ensure the account operates according to contract and service level agreements and coordinate interactions at all levels internally and externally. Provide hands-on supervision of the staff and delegate workload. Oversee GSE assets and monitor preventative maintenance and repairs and ensure long-term analysis of manpower and GSE needs. Create a succession plan to identify and effectively develop and train potential leaders. Manage attendance records and ensure appropriate coverage while controlling the budget for labor costs and allocation. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors, and other third parties are treated with respect. Ensure the company’s image is represented with the highest integrity.

 

JOB REQUIREMENTS:

Two to five years of previous management/specialist supervisory experience in field service duties. Independent judgment and decision-making skills are required. Five years of Airline/Ground Handler Experience (of which a minimum of 2 years in management or four years as a supervisor). College degree or equivalent experience. Excellent interpersonal skills, and written and oral communication skills. Familiarity with personal computer software is helpful. Airline pricing experience. Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off. Ability to read, write, fluently speak and understand the English language.