Business Analyst Op Ex

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Business Analyst – Operational Excellence supports the three pillars of Operational Excellence (Amazon, Cargo, and Lean Six Sigma) by transforming operational data into insights that drive measurable business results. This role quantifies, validates, and tracks financial and operational benefits, ensuring consistent visibility into key initiatives. The analyst develops tools and dashboards that enhance leadership decision-making and acts as a bridge between operations,  finance, and data teams to enable data-driven execution across the network.

Responsibilities

Cross-Pillar Performance Tracking:

• Partner with business units across Amazon, Cargo, and Lean Six Sigma pillars to track and sustain improvement initiatives.
• Ensure standard benefit calculation methodologies and performance tracking frameworks are applied consistently across all pillars.
• Identify and quantify efficiency opportunities through data analysis and collaboration with operational teams.

Financial and Metric Validation:

• Develop and maintain benefit-tracking models and dashboards to monitor realized and projected savings.

Operational Excellence & Process Improvement:

• Support Lean Six Sigma and Continuous Improvement initiatives through data collection, benefit validation, and KPI tracking.
• Collaborate with CI leaders and Green Belt project owners to define baselines, measure outcomes, and calculate ROI.
• Provide analytical support for process mapping, root cause analysis, and performance benchmarking.

Executive Reporting and Insights

• Prepare executive-level dashboards, scorecards, and presentations summarizing progress, financial impact, and risks.
• Translate complex data into clear, actionable insights for senior leadership.
• Support governance and reporting structures to drive accountability and informed decision-making.

Technology Collaboration and Data Integration

• Act as a liaison between Operational Excellence, IT, and Data teams to ensure alignment on data architecture, reporting, and analytics initiatives.
• Understand and translate business requirements into technical solutions, supporting integration of data sources and automation of performance reports.
• Leverage foundational technical skills such as SQL, familiarity with databases, and experience with at least one programming or scripting language (e.g., Python, R, or VBA) to analyze data more effectively.

Minimum Requirements

• Bachelor’s degree in business administration, Finance, Industrial Engineering, Operations Management, or a related field
• 4+ years of experience in business analysis, operations, or project management
• Proven experience quantifying and validating operational or financial benefits
• Proficiency in Excel (advanced modeling, pivot tables) and Power BI or Tableau
• Working knowledge of Lean Six Sigma or other process improvement methodologies
• Strong analytical, communication, and storytelling skills for executive audiences
• Experience with SQL, databases, or scripting languages such as Python, R

Preferred Skills

• VBA preferred
• Lean Six Sigma Green Belt certification preferred

Physical Requirements/Working Conditions

• Ability to work for extended periods in a seated position using a computer and other standard office equipment.
• Must be able to communicate effectively via video conferencing, email, and other digital platforms.
• Occasional lifting of items such as laptops or documents, typically not exceeding 20 pounds, may be required for home office setup or travel.
• Visual acuity required for reading technical documentation and monitoring system performance.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.