Manager on Duty- DFW 1639

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Manager-on-Duty is responsible for overseeing supervisory staff within their assigned area, ensuring adequate staffing, addressing disciplinary matters, and fostering strong customer satisfaction through consistent feedback. They serve as a vital link between front-line supervisors and upper management, maintaining operational efficiency and ensuring all activities meet safety, security, quality, and employee relations standards.

They uphold compliance with TSA regulations and the company’s security program by enforcing audit requirements, understanding and implementing site-specific security plans, and ensuring staff display proper identification. The role also emphasizes fairness, respect, and equity in dealing with employees, customers, vendors, and third parties.

Additionally, the Manager-on-Duty ensures proper handling and storage of dangerous goods (DGR), including maintaining secure and organized DGR areas, verifying documentation for import/export shipments, ensuring correct segregation, and preparing essential documents like the Notification to Captain (NOTOC). They are also expected to respond to other reasonable requests from management.

Responsibilities

• Ensure all dangerous goods are properly managed by maintaining visible and up-to-date segregation charts, securing items in clean, damage-free, designated areas, and enforcing proper segregation throughout storage.
• Ensure proper management of dangerous goods by maintaining 90-day DGR files, retaining all import and export documentation while goods are in the facility, verifying all DGR documentation and freight before shipment, and preparing and completing the Notification to Captain (NOTOC).
• Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors
• Manual, applicable union contract, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to operate equipment and hold necessary licensing (if applicable).
• Ability to perform specific responsibilities related to your shift.
• Reports to work on a regular and timely basis.
• Fulfill any other reasonable tasks as assigned by WFS management.

Minimum Requirements

• ​​​​​​Two to five years previous management/specialist supervisory experience in field service duties
•  College degree or equivalent experience
•  Airline pricing experience
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off. 

Preferred Skills

• Familiarity with personal computer software helpful. 
• Independent judgment and decision-making skills required.
• Excellent interpersonal skills, written and oral communication skills. 
• Ability to read, write, fluently speak and understand the English language.

Physical Requirements/Working Conditions

• Ability to lift up to 35 lbs.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.