Senior Manager Operations Support

Date:  Jul 9, 2024

Dallas, Texas, US

Custom Field 4: 
Company:  Worldwide Flight Services, Inc.
Compensation:  Competitive: Based on education and experience.

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

WFS is seeking a Senior Manager, Ground Operations Support Business Intelligence to join the Ground Operations Support Team, North America. The primary focus will be on improving business processes by leveraging technology, business intelligence to support Ground Operations goals and KPI achievement. The Senior Manager position will also oversee the implementation, maintenance, and training for operational applications and will function as a subject matter expert for those applications. The position will be responsible for providing business intelligence solutions that democratize data across the business, working with team members from operations, data and analytics, and technology, as well as creation/maintenance of reports and dashboards critical to conducting daily operations.

The ideal candidate has a strong foundation in Business Intelligence principles, is comfortable working with large volumes of data, and possesses the technical expertise to solve complex data challenges.

The Senior Manager Ground Operations Support and Business Intelligence will be responsible for managing a team which supports all our Ground Handling locations in compliance and administrative needs with a focus on data analytics, process improvement, application support and business intelligence.


  • Design, deploy, & maintain BI solutions, including data models & visualizations
  • Perform ad hoc analysis & data extractions to resolve reporting issues
  • Collaborate with business partners, IT, & data governance to develop & standardize enterprise metrics
  • Work with analysts, engineers, & stakeholders to create new reporting assets
  • Lead data projects from requirements gathering to production
  • Develop Python or SQL scripts for analysis & automation
  • Lead a team of Support Managers, providing mentorship & technical support
  • Design & implement process improvement solutions using Microsoft tools
  • Develop training schedules based on station needs
  • Test new solutions & coordinate UAT with US & Europe teams
  • Develop & communicate Maintenance/Support Plans for tools
  • Travel to stations for troubleshooting, requirements gathering, & provide on-site support
  • Ensure compliance & assist in new user training

Minimum Requirements

  • Bachelor's degree or equivalent
  • 2-3 years of hands-on experience with Power BI and Power BI Service.
  • Intermediate proficiency in SQL, with the ability to write complex queries.
  • Intermediate proficiency in DAX for data modeling and calculations.
  • Continuously improve performance and reliability of reports.
  • Recommend additional options for reporting and analytics.
  • Knowledge of data engineering practices, including data modeling, ETL processes, and data warehousing concepts.

Preferred Skills

  • Experience with Snowflake, Azure
  • Power BI Certifications
  • Experience in an Agile environment
  • Experience with Python for data analysis and automation tasks.
  • CI/CD, Git experience or equivalent
  • Excellent English verbal and written communication skills, ability to communicate and interact effectively at both technical and business level.

Physical Requirements/Working Conditions

  • Must be flexible for 10% travel which may exceed 5 days at a time.
  • Ability to lift up to 70 pounds.
  • Remain in a stationary position 50% of the time.
  • Occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
  • Walk short distances.
  • Reach above and/or below shoulder.
  • Handle/grasp documents or office equipment.
  • Sit and/or stand for short or extended periods of time.
  • Lift/carry/move objects, files and documents up to 10 pounds.
  • Work in an office environment using standard office equipment.
  • Talk, listen, and speak clearly on telephone.
  • Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Perks & Benefits

  • Want your pay in advance?  Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
  • Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care?   Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
  • Want to invest in your future?  401k program offered with company match!
  • Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.