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Customer Service Agent

Date: Jul 20, 2022

Location: Denver, Colorado, US

Company: Worldwide Flight Services, Inc.

Join our team as a Passenger/Customer Service Agent at Denver International Airport!

***Free airport employee parking***

***Space-available flight benefits available on certain international and domestic air carrier accounts***

***Bilingual Spanish and French language skills a PLUS!***

 

This role performs all aspects of airport and passenger service functions including:

  • flight check-in functions, making reservations, preparation and issuance of tickets and itineraries, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information;
  • meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures;
  • performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of the progress of the search and returns found articles to the customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities;
  • and other duties and functions related to the foregoing as directed by management.

 

Required Skills

  • Excellent interpersonal and communication skills required
  • Must be able to read, write, speak and understand English; bilingual Spanish language fluency and other languages a plus!
  • Must have the ability to work under pressure.
  • Demonstrates qualities of leadership, initiative, and judgment.
  • Ability to twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.
  • Ability to stand and walk for an eight-hour shift.
  • Hear and respond to customers.
  • Ability to speak and be understood in giving directions/information to passengers.
  • Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
  • Ability to count money.
  • Ability to lift up to 70 pounds (31.9kg).
  • Ability to judge distance.
  • Must be willing to wear uniform and insignia as prescribed by the Company.
  • Personal appearance and grooming that will present a favorable corporate image.
  • Reports to work on a regular and timely basis.

 

Additional Requirements:

Must be at least 18 years of age. High school diploma or equivalent preferred. Computer experience and strong attention to detail. Ability to work weekends (i.e. Friday, Saturday, Sunday), holidays and accommodate shift changes due to variable flight schedules.