(DEN) Full Time Passenger Service Agent (Aeromexico)

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

As an Agent, Passenger Service, you will provide various customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operation efficiency.

We are seeking Bilingual applicants for Aeromexico, and you must be fluent in English and Spanish.

Compensation: $20.50 an hour.

Responsibilities

• Ability to judge distance.
• Ability to count money.
• Hear and respond to customers.
• Reports to work on a regular and timely basis.
• Must be willing to wear uniform and insignia as prescribed by the Company.
• Personal appearance and grooming that will present a favorable corporate image. 
• Ability to speak and be understood in giving directions/information to passengers.
• Tolerate and answer repetitious questions from customers in a friendly, outgoing manner. 

Minimum Requirements

• HS Diploma, GED, or Equivalent
• At least one year of experience in customer service or a related field.
• Ability to read, write, fluently speak, and understand English and Spanish.
• Computer experience is necessary.
• Must have the ability to work under pressure.
• Excellent interpersonal and communication skills are required.

Preferred Skills

• Demonstrates qualities of leadership, initiative, and judgment.

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs. (31.9 Kg).
• Ability to stand and walk for an eight-hour shift.
• Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.