Graduate Associate Analyst

About WFS

Worldwide Flight Services (WFS), a member of the SATS Group, is a global leader in aviation services, supporting airlines, cargo operations, passenger services, and express handling activities across an extensive international network. With operations spanning North America, Europe, Asia, and beyond, WFS provides operational and business solutions that help keep global commerce and aviation moving efficiently.

WFS operates across three core divisions:

• Cargo Services
• Passenger Services
• Express Services 

The GAPster (Graduate Assistance Program) is designed to develop high-potential early-career talent through immersive rotational experiences focused on operations, analytics, business support, and cross-functional development within the aviation services industry.

Job Summary

WFS is seeking a highly analytical, motivated, and solutions-oriented recent college graduate to join our GAPster Program as an Operations & Business Analyst Associate. This is a structured 12-month rotational development program consisting of two 6-month rotations designed to provide broad exposure across operational support, business analytics, project coordination, and cross-functional business initiatives within the aviation services industry.

Participants will complete:

• One operational rotation supporting frontline airport or station operations
• One additional rotation aligned within another WFS business unit or corporate operational support function, such as Cargo, Passenger Services, Express, IT, Finance, or another assigned team

This hybrid role will partner closely with station leadership, operational teams, and corporate stakeholders to support reporting, analytics, process coordination, operational performance initiatives, and business support activities across the WFS network.

The ideal candidate enjoys solving problems, analyzing data, identifying trends, and supporting business operations in a fast-paced environment.

Responsibilities

• Analyze operational data, KPIs, and performance trends to identify improvement opportunities
• Support labor planning, workforce optimization, and operational efficiency initiatives
• Conduct root cause analysis related to operational challenges and process gaps
• Partner with station leadership and support teams to recommend operational and technical solutions
• Support initiatives involving AI, automation, operational technology, and business process improvement
• Assist with project management activities including timelines, reporting, stakeholder communication, and implementation tracking
• Develop dashboards, reports, and presentations to support operational and leadership decision making
• Participate in operational reviews, station visits, and process improvement initiatives across the network
• Collaborate with operations, IT, HR, finance, and support teams on strategic operational initiatives
• Support continuous improvement projects aligned with Lean/Six Sigma methodologies

Minimum Requirements

• Bachelor’s degree (see preferred majors) completed within the last 12–14 Months.
• Strong analytical and problem-solving capabilities 
• Advanced proficiency in Microsoft Excel
• Exposure to Power BI, Tableau, SQL, or other reporting tools preferred
• Internship, academic project, or work experience involving operations, analytics, logistics, finance, or project coordination preferred
• Strong communication, presentation, and organizational skills
• Ability to work effectively in both corporate and operational environments
• Willingness and ability to travel up to 50% throughout the program 

Preferred Skills

• Bachelor’s degree completed within the last 12 – 14 months in one of the following preferred areas: 
• Business Administration
• Business Analytics
• Finance
• Management Information Systems (MIS)
• Supply Chain Management 
• Aviation Management
• Information Systems 

Physical Requirements/Working Conditions

• Hybrid work environment with both corporate office environment and operational office /warehouse with exposure to weather and loud noises at airport locations.
• Operational exposure could involve loud noise level
• Travel up to 50% to support station visits, operational initiatives, project work, and leadership engagement.
• Depending on rotation opportunity could involve greater than 75% of the time sitting, working at a computer, 25% standing / walking.
• Possibly assisted lifting of up to 25 lbs (Infrequently)

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!