Manager Ramp Services

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Ground Ramp Services Manager leads all aspects of ramp operations with a focus on safety, efficiency, and compliance. This role provides senior oversight of Managers-on-Duty (MODs), supervisors, and leads while managing scheduling, staffing levels, and daily workforce deployment. The Manager is accountable for maintaining on-time performance, ensuring equipment readiness, and enforcing company and regulatory policies. A key driver of operational excellence, this position promotes a safety-first culture and fosters accountability at all levels.

Responsibilities

• Provide senior-level oversight of MODs, supervisors, and lead agents in ramp operations.
• Manage scheduling and staffing plans to align with operational demand and budget.
• Direct ramp activities including aircraft marshaling, baggage handling, and turnaround processes.
• Ensure compliance with FAA, TSA, OSHA, and company safety standards.
• Drive operational performance through team development, accountability, and continuous improvement.
• Coordinate with maintenance teams to ensure availability and safe operation of ground service equipment (GSE).
• Investigate service disruptions or safety incidents and implement corrective action plans.
• Monitor and report on key performance indicators (KPIs), workforce productivity, and incident trends.

Minimum Requirements

• High school diploma required; bachelor’s degree in aviation, logistics, or related field preferred.
• 3+ years in ground operations, with at least 1 year in a leadership or senior supervisory role.
• Demonstrated experience leading MODs, supervisors, or multiple work groups.
• Strong working knowledge of ramp operations, GSE, and safety compliance standards.
• Flexible to work nights, weekends, and holidays; valid driver’s license required.

Preferred Skills

• Experience creating and managing shift schedules and operational staffing models.
• Proficient with ramp operations systems and equipment tracking tools.
• Strong decision-making, communication, and conflict-resolution skills.
• Ability to lead under pressure while maintaining safety and service standards.
• Certifications in safety management or ground operations preferred.

Physical Requirements/Working Conditions

• Ability to lift up to 50 lbs and perform physical duties in all weather conditions.
• Work includes standing, walking, kneeling, and climbing during shifts.
• Must operate in high-noise, high-traffic ramp areas with proper PPE.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.