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Supv Passenger Services

Date: Sep 6, 2022

Location: Houston, Texas, US

Company: Worldwide Flight Services, Inc.

As Supervisor Passenger Services, you will effectively supervise the operations flow, from check in through boarding passengers, and assist both customers and employees in any manner required.

 

Responsibilities include (but are not limited to): 

  • Supervises, coordinates, and controls airport passenger service functions.
  • Monitors the quality and quantity of work performance.
  • Ensures compliance with Company rules and regulations, and Company safety standards and trains subordinates. 
  • Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. 
  • Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. 
  • Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. 
  • Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. 
  • Read, understand and clarify the implementation of the site specific security plan and ensure that all WFS staff are issued and displaying a relevant company ID.
  • The scope of the job may vary with the size of the operation and its primary line of business.  
  • Other duties as assigned.

 

Required Skills:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Work in a high noise level environment.
  • Ability to lift up to 70 pounds.
  • Work with minimal supervision.
  • Ability to handle stress.
  • Prior airline experience a plus.