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Passenger Service Agent

Date: Sep 8, 2022

Location: Indianapolis, Indiana, US

Company: Worldwide Flight Services, Inc.

This role is essential in ensuring airline customers are treated with utmost professionalism and courtesy. You will be the ambassador of our airline clients, while you create an exceptional customer experience. 

A Passenger Service Agent performs all aspects of airport and passenger service functions including:   making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities.

Required Skills

  • Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight hour shift.
  •  Ability to stand and walk for an eight hour shift.
  •  Hear and respond to customers.
  •  Ability to speak and be understood in giving directions/information to passengers.
  •  Tolerate and answer repetitious questions from customers in a friendly, outgoing manner. 
  •  Ability to count money.
  •  Ability to lift up to 70  pounds (31.9kg). 
  •  Ability to judge distance.
  •  Must be willing to wear uniform and insignia as prescribed by the Company.
  •  Personal appearance and grooming that will present a favorable corporate image. 
  •  Reports to work on a regular and timely basis.

Required Experience

  • Must be at least 18 years of age. High school diploma or equivalent (GED) required. Computer familiarity necessary.  Demonstrates qualities of initiative.  Must be able to lift 50 to 70 pounds (31.9kg). Ability to work weekends (ie. Friday, Saturday, Sunday), holidays, and days off.  Must be able to read, write, speak and understand the English language.  May be necessary to speak other language(s), in addition to English, depending on customer contract. Must be able to maintain airport authority access, and be able to work scheduled shifts. Must be able to follow direction and work safely.