Operational Support Coordinator

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Operation Support Coordinator reports directly to the Operation Support Lead and performs Import/Export cargo related duties including but not limited to the following:

Warehouse functions include; export cargo build-up, import/export cargo tracing, forklift operation, monitoring the utilization of dock offload/loading, warehouse cargo inventory assessment.

Office functions include; Prepare import/export flight documentation, accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation regulations, establish and maintain customer relations in order to resolve customer issues.

Ramp functions include; ensuring the compliance of all ramp safety regulations, perform loading/un-loading of aircraft, perform visual FOD check and check of aircraft condition before and after loading, operating ramp equipment, coordinating/transporting of cargo between terminals and aircraft. Proactively monitor the work and effectiveness of staff for performance purposes.

Responsibilities

• Address and adapt to on job situations that require immediate resolution and implement process.
• Perform routine reports and correspondence on assignment provided. Improvement analysis reports to complete project assignments given by OST Lead / Manager.
• Enforce company's Standard Operating Procedures and policies
• Assure proper compliance with local and international laws and regulations
• Follow Dangerous Goods Requirements and Regulation
• Coordinate and communicate associated project assignment to achieve target tasks
• Perform hands on training to improve efficiency/effectiveness for all import/export cargo functions
• Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.

Minimum Requirements

• HS Diploma, GED or Equivalent.
• Must be at least 18 years of age if position requires driving cargo handling equipment
• Minimum typing speed of 30 WMP and ability to learn PC skills and apply knowledge. 
• Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads. 

Preferred Skills

• Ability to read, write, fluently speak and understand the English language.

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.