Manager on Duty - Cargo Services

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The work of Manager-on-Duty Cargo Services includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and government regulations as necessary.

Ensure that the required company audit requirements are undertaken to always ensure continuity and compliance. Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect

Responsibilities

· Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors Manual, applicable union contract, general business periodicals, professional journals, technical procedures, or governmental regulations, USCBP policy, AMS procedures and procedures manuals.

· Ability to write reports, business correspondence, and procedure manuals.

· Ability to effectively present information and respond to questions from groups or managers, clients, and customers.

· Ability to define problems, collect data, establish facts, and draw valid conclusions

· The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to operate equipment and hold necessary licensing (if applicable).

· Ability to perform specific responsibilities related to your shift. Reports to work on a regular and timely basis

· Ability to maintain confidentiality as required by heightened procedures associated with Customs examination station.

Minimum Requirements

· Two to five years' previous management/specialist supervisory experience in field service duties. College degree or equivalent experience.

· AMS & ACE experience.

· Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.

Preferred Skills

· Two to five years' previous management/specialist supervisory experience in field service duties. College degree or equivalent experience.

· AMS & ACE experience

· Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint..

· Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.

Physical Requirements/Working Conditions

· Remain in a stationary position 50% of the time.

· Occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.

· Walk short distances.

· Reach above and/or below shoulder. Handle/grasp documents or office equipment.

· Sit and/or stand for short or extended periods of time. Lift/carry/move objects, files and documents up to 30 pounds. Work in an office environment using standard office equipment. Talk, listen, and speak clearly on telephone.

· Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.