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CCTV Specialist

Date: Jul 20, 2022

Location: Jamaica, New York, US

Company: Worldwide Flight Services, Inc.

Job Description:

The work of a Security Operation Center (SOC) CCTV Operator is to monitor all cargo CCTV Systems across North American WFS network from the centrally located SOC in HDQ JFK New York.  The CCTV Operator monitors multiple CCTV displays for suspicious, unusual, or hazardous activities.  CCTV Operator will ensure all appropriate actions and notification(s) are completed to mitigate any observed security risk. Execute emergency SOC protocols when needed.    Document detailed records, logs and all required written reports as indicated in the SOC Standard Operating Procedures of activities as they occur during the shift and affectively report all appropriate emergency and non-emergency situations in real-time to the SOC Leader.  Provide feedback on operating processes, team processes and procedures to ensure continuous improvement. Exercise discretion when discussing the nature of work.  Demonstrate a high level of professionalism and integrity at all times while on duty. Inquire about Sign on Bonus




Required Skills:

Ability to read, analyze and interpret WFS Security Operation Procedures, CCTV technical application procedures, governmental regulations, airline policy and procedures manuals.

Ability to write reports and business correspondences.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to effectively present information and respond to questions from groups, executive staff and managers.

Ability to interpret a variety of instructions furnished in written, oral, diagram form.

Ability to lift up to 35 lbs.

Ability to operate equipment and hold necessary licensing (if applicable).

Reports to work on a regular and timely basis.

Ability to perform specific responsibilities related to your shift.

All responsibilities pertaining to the JD for SOC operators, in addition the following responsibilities are included in the SOC function

Assumes PULSE input guidance to field after initial event creation.  Diagnose events related to Safety, Security, Health, operational and Environmental events

Drill down to specific type of incident using the predetermined descriptors.

Triage initial report in PULSE and garner whatever data is presented from the station and request whatever missing data.

Works with Security team in establishing severity rating and updates PULSE.  Update PULSE record accordingly and ensure notification is sent.    

Clears all events in analysis stage for all delinquent reports.   Alerts regional leadership of any lagging or delinquent stations.  

Monitor and man SOC/PIC hotline desk when stations call for PULSE support to include sign on issues, input criteria to complete investigations in PULSE and other administrative PULSE concerns.

Assist RSM’s when needed in inputting action plans pertinent to respective incident.

Issue guidance to operations on next PULSE steps


Required Experience:

Two to five year’s previous investigations, CCTV or security experience in field service duties.  Independent judgment and decision-making skills required.  College degree, military service or equivalent experience.  Excellent interpersonal skills, written and oral communication skills.  Familiarity with personal computer software helpful.  Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.  Ability to read, writes, fluently speak and understand the English language.