Coordinator Baggage Control

Date:  Jul 3, 2024

Jamaica, New York, US

Custom Field 4: 
Company:  Worldwide Flight Services, Inc.
Compensation:  $19.00 per hour

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

Must be customer services oriented. Coordinates contractual needs of customer required baggage handling in the bag room; third party baggage handling, including the off-load and on-load of aircraft.  Assigned duties include; monitoring the bag room functions in accordance with customer requirement, ensuring that baggage and/or containers are loaded in the proper aircraft positions/bins, Load Control Agents are provided applicable information, and Weight and Balance agents and offices are provided applicable information.  Ensures that flight arrival/departure times, on-line baggage transfer information, and passenger stand-by information is communicated to applicable departments or ground handler.  Reports abnormalities to customer. 

May also be required to conduct training, including the use of bag tag scanners, interpretation of load sheets, and 3-letter city codes. Comply with WFS site security procedures for assigned warehouse and other operations.  Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.


  • Ability to read and interpret documents such as aircraft off-load/on-load sheets.
  • Ability to speak effectively to handlers and customers.
  • Ability to complete routine reports and correspondence.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to speak audibly and clearly while using telephone to speak to peers, internal and external customers and contacts.
  • Must be willing to wear uniform and insignia as prescribed by the Company or customer.
  • Personal appearance and grooming that will present a favorable corporate image.
  • Reports to work on a regular and timely basis.

Minimum Requirements

  • HS Diploma, GED or Equivalent.
  • Must have basic personal computer knowledge.
  • At least one year of related experience and/or training. 

Preferred Skills

  • Excellent interpersonal skills, written and oral communication skills. 
  • Ability to learn PC skills and apply knowledge.
  • Ability to work rotating shifts and weekends, including Friday, Saturday and Sunday, holidays, and days off.

Physical Requirements/Working Conditions

  • Ability to lift 70 lbs. (34.02 kg).
  • Ability to stand and walk for an eight-hour shift.
  • Twist, turn, reach, and grip while working with PC, hand held scanners, telephone and files.

Perks & Benefits

  • Want your pay in advance?  Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
  • Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care?   Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
  • Want to invest in your future?  401k program offered with company match!
  • Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!


WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.