Part-Time Airline Customer Service Agent (International Airlines)

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

An Airline Customer Service Agent in all aspects of the airport and passenger service functions, including:

• Making reservations and issuing tickets and itineraries.
• Computing fares and issuing refunds.
• Checking baggage and collecting excess baggage charges.
• Providing general travel information to passengers.
• Assisting with boarding and deplaning at gates and departure lounges.
• Validating passenger tickets and handling reservations, standbys, and luggage.
• Preparing and checking flight forms, and completing post-departure procedures.
• Managing lost and found activities, including tracing, returning found items, and processing claims for damaged or lost baggage.
• Receiving and processing airfreight shipments, determining routing, computing rates, collecting payments, and maintaining shipment records.
• Reporting security breaches or suspicious activities to managers via the WFS whistleblower program.
• Remain cognizant of the activities of WFS staff, security contractors, and visitors and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Responsibilities

• Ability to speak and be understood in giving directions/information to passengers.
• Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
• Personal appearance and grooming that will present a favorable corporate image.
• Ability to stand, walk, twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.

Minimum Requirements

• HS Diploma, GED, or Equivalent.
• Ability to count money.
• Ability to judge distance.
• Reports to work on a regular and timely basis.
• Must be willing to wear uniform and insignia as prescribed by the Company. 

Preferred Skills

• Hear and respond to customers.
• Computer experience is necessary.
• Demonstrates qualities of leadership, initiative, and judgment.
• Must be able to read, write, speak, and understand the English language.
• May be necessary to speak other language(s), in addition to English, depending on the customer contract.

Physical Requirements/Working Conditions

• Must be able to lift up to 70 pounds (31.9kg).
• Ability to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through the DailyPay app!
• Are you a top performer who thrives on recognition?  On-the-spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs are offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal-opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.