Office Agent Cargo - Mercury 216

Date:  Jul 10, 2024

Los Angeles, California, US

Custom Field 4: 
Company:  Worldwide Flight Services, Inc.
Compensation:  $19.28

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations.  Complies lists of customers for use as sales leads.  Solicits orders or talks with customers to complete sales.  Quotes prices and terms and prepares sales contracts for orders obtained.  Estimates date of delivery to customer, based on knowledge of company’s delivery schedules.  Moves cargo up to 70lbs.  Comply with WFS site security procedures for assigned warehouse and other operations.  Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.


  • Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
  • Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
  • Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
  • Provide assistance to customers arriving to retrieve their documents and freight.
  • Collect appropriate charges and document method of payment.
  • Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
  • Assist in completion of MAWBS for over-the-counter shipments.
  • Confirm all bookings are accepted
  • Confirm TSA mandatory screening.
  • Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
  • Data capture AWB information into airline system(s).
  • Manifest flight based on information received from the warehouse.
  • Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
  • Verify post flight inventory with documents on hand.
  • File maintenance of all pertinent documents and records.
  • Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
  • Answer incoming calls and responds to emails.
  • Demonstrate diligence required to maintain security under the Airport Police, TSA and United States

Minimum Requirements

  • HS Diploma, GED or Equivalent.
  • Must be at least 18 years of age if position requires driving cargo handling equipment.
  • Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads.

Preferred Skills

  • Typing skills with ability to type a minimum of 35 wpm.
  • English proficiency (e.g., reading, writing, speaking, listening).
  • Mental abilities (e.g., visual observation and identification, mental rotation).
  • Interpersonal skills (e.g., customer service, dependability).
  • Work values (e.g., responsibility, honesty, integrity).
  • Knowledge of basic arithmetic and mathematics.
  • Comprehension of airway bill import procedures and government regulations.
  • Attention to detail and organization skills.
  • Ability to follow instructions from supervisor or lead agent.
  • Ability to work as an effective team member.
  • Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
  • Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.

Physical Requirements/Working Conditions

  • Must be able to lift up to 50 lbs.
  • Tolerate moderate to loud levels of noise within the work environment.
  • Stand and remain standing for periods up to 3 hours without sitting.
  • Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
  • May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.

Perks & Benefits

  • Want your pay in advance?  Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
  • Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care?   Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
  • Want to invest in your future?  401k program offered with company match!
  • Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!


WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.