Part Time Airline Customer Service Agent

Job Description

Join Worldwide Flight Services as a Passenger Service Agent!

In this job, you will be the ambassador of our airline clients, facing the passengers and ensuring an excellent customer experience. You will be responsible for all aspects of airport and passenger service functions including (not limiting to):  

• making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information;
• meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures;
• performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities;
• receives airfreight shipments, establishes acceptability, determines routing, classifies, computes rates and other tariff charges and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers;
• and other duties and functions related to the foregoing as directed by management. 

Required Skills

• Ability to lift up to 70  pounds (31.9kg).  
•  Ability to judge distance.
•  Must be willing to wear uniform and insignia as prescribed by the Company.
•  Personal appearance and grooming that will present a favorable corporate image. 
•  Reports to work on a regular and timely basis.
• Excellent customer service skills
• Computer skills with ability to type accurately and quickly

Required Experience

• High school diploma or equivalent required.
• Computer experience necessary. 
• Demonstrates qualities of leadership, initiative, and judgment. 
• Excellent interpersonal and communication skills required. Must have ability to work under pressure. 
• Must be able to lift up to 70 pounds (31.9kg).
• Ability to work weekends (ie. Friday, Saturday, Sunday), holidays, and days off. 
• Must be able to read, write, speak and understand the English language. 

Job Location Mesa, Arizona, United States Position Type Part Time