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Passenger Bridge Operator - Newark Airport (EWR)

Date: Jan 23, 2023

Location: NEWARK, New Jersey, US

Company: Worldwide Flight Services, Inc.

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Passenger Bridge Operator


Oxford Technical Services, a division of Worldwide Flight Services


Essential Duties and Responsibilities:

  • Confirm with the Operations in charge at the gate assignment and take note of all the flight details thathe has been given to the shift on daily basis.
  • Report to the assigned gate 20 minutes before the estimated time of arrival tocheck if the PBB is onparking position and also if there’s any obstruction or any equipment illegally parked inside the PBBmaneuvering area on daily basis.
  • Perform testing procedures before estimated time of arrival to ensure that PBB is working properly onaircraft arrival on daily basis.
  • Follow the SOP (Standard Operating Procedure) for docking and undocking and always to follow thedocking matrix to avoid collisions while driving the PBBs on daily basis
  • Verify with aircraft engineers for connection and disconnection of GPUs andPCAs upon arrivals anddepartures. Transmit this message verbally to avoid miscommunication especially for GPUs on dailybasis.
  • Generate all flight details and timings on the given flight log sheet on a daily basis.
  • Monitor the level of the Passenger Bridge and aircraft cabin floor while waiting for departure especially during loadingand unloading cargo on daily basis
  • Inform the Operations incharge after every finished flight assignment in order to receive anotherschedule or to ask him if he needs help on flights where he might need more operators on daily basis
  • Wait for the incoming group before leaving the area for the turnover on daily basis
  • Contact the Supervisors and/ or Managers if there are any problems or concerns on circumstantial basis
  • Always maintain superior customer service and safe working practice
  • Maintaining cleanliness of system, including but not limited to sweeping, housekeeping, collecting trash,cleaning dust and debris and general housekeeping of area around system
  • Completes required paperwork utilizing fleet maintenance software program.
  • Communicate with various parties on the work performed and present status of specialty systems
  • Ability to solve problems under pressure
  • Responsible for daily, weekly and monthly reports as directed.
  • Provides assistance, guidance,and direction to other maintenance personnel
  • Conducts safety checks.
  • Maintains a clean, safe work area in compliance with Corporate / OSHA Standards
  • Completion of daily housekeeping duties individuallyand as a team.
  • Performs all work in accordance with established safety procedures. Maintain equipment in a conditionthat does not compromise safety.


Required Education and Experience:

  • Education: High School Diploma
  • Valid Driver’s License
  • Proficient in Microsoft Office Excel


Other requirements:

  • Must be able to attain and sustain an Airport ID Badge


Preferred Qualifications:

  • Experience using computer software
  • Experience in maneuvering heavy machinery


Knowledge –Skills –Abilities (Competencies):

  • Flexibility with time, able to shift priorities quickly based on staff and system needs
  • Team player with strong verbal and written communication skills
  • Customer and service oriented
  • Proactive and strong work ethic and initiative,who would like to grow and develop withintheorganization.
  • Pro-active attitude towards process improvement.


Position Type/Expected Hours of Work:

  • Full time position-40 hours per week; night, weekend, overtime,and holiday work are common.



Work Environmentand Physical Demands:

  • The work environment/physical requirements described here are representative of those an employee may encounter while performing the essential functions of this job.
  • Technicians work in the secured baggage handling areas, in repair stations, or on airfields.
  • They often must meet strict deadlines to maintain flight schedules.
  • Workers frequently bend, stoop, and reach from ladders and scaffolds.
  • While performing the duties of this job, the employee is regularly required to talk and hear, the employee is frequently required to reach with hands and arms.
  • This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
  • The employee frequently lifts and/or move items over 50 pounds with the help of teammates.
  • They will be lifting parts and tolls for extended periods of time and handling equipment such as conveyor systems.
  • While performing the duties of this job, the employee is working with and exposed to the baggage handling system, mechanical parts and vibration.
  • The environment can also be loud because of aircraft engines and equipment.


Other Duties:


Please note this job description is not designed to cover or contain a comprehensivelisting of activities, duties or responsibilitiesthat are required of the employee for this job. Duties, responsibilities,and activities may change at any time with or without notice. To Perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.


Benefits: At Oxford ATS, each eligible employee receives a competitive total compensation package including:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance
  • Our employees also receive Paid Vacation, Holidays, and Sick Days. Please note that benefits may vary by site.