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Coordinator Baggage Control

Date: Jan 25, 2023

Location: New York, New York, US

Company: Worldwide Flight Services, Inc.


This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification.

Must be customer services oriented. Coordinates contractual needs of customer required baggage handling in the bag room; third party baggage handling, including the off-load and on-load of aircraft. Assigned duties include; monitoring the bag room functions in accordance with customer requitement, ensuring that baggage and/or containers are loaded in the proper aircraft positions/bins, Load Control Agents are provided applicable information, and Weight and Balance agents and offices are provided applicable information. Ensures that flight arrival/departure times, on-line baggage transfer information, and passenger stand-by information is communicated to applicable departments or ground handler. Reports abnormalities to customer. May also be required to conduct training, including the use of bag tag scanners, interpretation of load sheets, and 3-letter city codes.







High school diploma or GED preferred. At least one year of related experience and/or training. Valid driver’s license required if operating equipment. Customer service experience. Ability to work rotating shifts and weekends, including Friday, Saturday and Sunday, Holidays, and days off. Must have basic personal computer knowledge.







Ability to read and interpret documents such as aircraft off-load/on-load sheets.

Ability to complete routine reports and correspondence.

Ability to speak effectively to handlers and customers.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Ability to stand and walk for an eight-hour shift.

Ability to handle with tact and courtesy the stress of a fast-paced eight-hour shift.

Ability to learn PC skills and apply knowledge.

Ability to speak audibly and clearly while using telephone to speak to peers, internal and external customers and contacts.

Ability to lift 70 lbs (34.02 kg).

Twist, turn, reach, and grip while working with PC, had held scanners, telephone and files.

Work in a high noise level environment.

Must be willing to wear uniform and insignia as prescribed by the Company or customer.

Personal appearance and grooming that will present favorable corporate image.

Reports to work on a regular and timely basis.