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Desktop Support Specialist (JFK)

Date: Dec 6, 2022

Location: New York, New York, US

Company: Worldwide Flight Services, Inc.

Join our team as a Desktop Support Specialist

 

In this role, you will be located in the John F. Kennedy International Airport corporate building and responsible for providing end-user telephone, desk-side and remote technical assistance for JFK Business units and the overall WFS national network.

 

Your main job duties may include (but are not limited to):

  • Troubleshooting skills are necessary to handle technical support requests and determine root cause including diagnosing and resolving issues with PC’s, laptops, iPads, mobile devices, printers and peripherals.
  • Deliver white glove support service in a professional manner
  • Manage trouble calls via GoToAssist Service Desk ticket system, telephone, remote access, and desk side visits to ensure courteous, timely, and effective resolution of end user issues
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
  • Image, configure desktops and laptops using the Ghost Suite Imaging Software.
  • Desktop related Moves Adds and Changes Quickly escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware, software and applications.
  • May have occasional evening and/or weekend work; rotating on-call after hours support.

 

Required Skills

 

  • 5 + years of desktop support experience
  • Highly motivated, energetic with great communication skills
  • Ability to handle multiple calls/tasks in fast paced environment
  • Strong knowledge of computer hardware, including laptops, desktops, mobile devices and enterprise desktop applications
  • Strong knowledge of Microsoft Windows 7, 10 and Office 365 e-mail and suite applications
  • Strong knowledge of network printer installation, set up and troubleshooting
  • Must be able to pass a formal background check
  • CompTIA A+, CompTIA N+ or other IT certifications is a plus
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

 

Required Experience

 

  • Experience with the supporting the following; Windows 7, 10, O365 Microsoft Office e-mail and applications, Lenovo, HP computers/laptops, Apple iPads, networked printers, and other mobile devices.
  • Excellent follow up skills
  • Ability to install, configure, maintain and support PC hardware and software for the Company’s end user computing environment
  • Experience monitoring and testing fixes to ensure problems have been adequately resolved.
  • Ability to understand and troubleshoot Cisco switches in a networking environment
  • Ability to monitor and troubleshoot network connectivity (Wired and Wireless).