Aircraft Appearance Manager on Duty

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Aircraft Appearance Manager on Duty is responsible for overseeing all aircraft cabin cleaning operations during assigned shifts. This role ensures compliance with federal, state, and airline specific regulations while maintaining operational efficiency, safety, and customer satisfaction. 

Responsibilities

• Direct and coordinate cabin cleaning activities for all scheduled flights during the shift
• Ensure adherence to safety, hygiene, and quality standards for cabin interiors, including international requirements
• Supervise and support cleaning crews, assigning tasks and monitoring performance
• Ensure adequate staffing levels and manage shift scheduled to meet operational demand
• Maintain integrity of cleaning supply inventory and equipment 
• Oversee staging and distribution of materials to ensure timely service delivery
• Conduct regular inspections of aircraft cabins to verify cleaning standards 
• Ensure compliance with federal, state, and airline specific regulations
• Act as the primary point of contact for airline representatives during the shift
• Address service issues promptly and maintain strong customer relationships

Minimum Requirements

• ​​​​​​High school diploma or equivalent ; college degree preferred
• Minimum 2 years of supervisory experience in aviation services or related field
• Strong knowledge of cleaning standards, safety protocols, and regulatory compliance
• Excellent leadership, communication, and problem-solving skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Ability to fluently read, write, and speak the English language

Preferred Skills

• Leadership and team management
• Time management and multi-tasking
• Customer service orientation
• Attention to detail and quality assurance
• Proficiency in MS Office and operational reporting tools

Physical Requirements/Working Conditions

• Ability to stand and walk for extended periods (up to 8 hours per shift)
• Frequent bending, kneeling, and reaching inside aircraft cabins
• Ability to lift, push, and pull up to 50 lbs (cleaning equipment, supplies, and cabin components)
• Comfortable working in confined spaces and varying temperatures
• Ability to climb stairs and access aircraft doors safely

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.