HMI Attendant

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

As the HMI/CRO Operator you will monitor the BHS and PBB system status from the Control room, you will call out bag jam and breakdown locations, and communicate these issues to the proper people. you will track jams and dispatch technicians and unjammers to maintain baggage flow, you will determine/coordinate the configuration changes to bypass off-service conveyors to allow technicians to correct any mechanical issues.

Responsibilities

• Responsible for Clearing bag jams and responding to trouble calls in the Baggage Handling System
• Always maintain superior customer service and safe working practice.
• Maintaining cleanliness of system, including but not limited to sweeping, housekeeping, collecting trash, cleaning dust and debris and general housekeeping of area around system.
• Coordinate/determine the configuration changes to bypass off-service conveyors to allow Technicians to correct any mechanical issues.
• Maintain a daily log and reporting all BHS and PBB faults and jam logs.
• Communicate with various parties on the work performed and present status of specialty systems.
• Report and all track service call.  
• Assist with the TSA to monitor the BHS and PBB system cameras and to complete baggage tracking throughout the system.
• Ability to solve problems under pressure
• Responsible for daily, weekly, and monthly reports as directed.
• Monitor system software for any possible issues with the BHS system or PBB and accessories.
• Provides assistance, guidance, and direction to other maintenance personnel.
• Conducts safety checks.
• Maintains a clean, safe work area in compliance with Corporate / OSHA Standards. 
• Completion of daily housekeeping duties individually and as a team.
• Performs all work in accordance with established safety procedures. Maintain equipment in a condition that does not compromise safety.

Minimum Requirements

• HS Diploma, GED or Equivalent
• Must be at least 18 years of age
• Valid driver's license
• Must be able to work a flexible schedule for a 24/7 operation including nights, weekends, and/or holidays
• Background check and drug screen required
• Must be able to attain and sustain an Airport I.D. Badge)

Preferred Skills

• Experience using computer software.
• Experience in observing CCTV cameras and working with scanners

Physical Requirements/Working Conditions

• Employees work in the assured management areas of baggage, at repair stations, or at airfields and often must meet strict deadlines to maintain flight schedules.
• Employees will be working with and exposed to the baggage handling system, mechanical parts, and vibration.
• Employees may be exposed to various noise levels due to aircraft engines and equipment.
• Employees may be required to look at screens for extended periods of time
• Employees bend, lean, and frequently reach ladders and scaffolding. 
• Employees are required to regularly speak and hear.
• Employees are often required to reach with their hands and arms.
• Employees may be required to perform a variety of activities that could include standing, walking, bending, kneeling, crawling, and climbing throughout their day. 
• Employees frequently lift and/or move items over 50 pounds with the help of teammates.
• Employees will lift parts and tools for long periods of time and handle equipment such as transportation systems.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.