Human Resources Director

Date:  Mar 30, 2024

Newark, New Jersey, US

Custom Field 4: 
Company:  Worldwide Flight Services, Inc.
Compensation:  Depends on Experience

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The HR Director will partner with the Passenger/Ground Service LOB and leverage the expertise of their local HR management team, the collective HR Department and others to develop people strategies that mitigate risk and move the business forward. Additionally, this role will partner with the corporate HR functions to ensure the execution of HR programs and initiatives.

Job functions include both oversight and active involvement with employee relations issues, investigations, HR strategy and execution, and talent management, as well as providing guidance on company policies, practices and the CBA, as warranted. This position reports to the VP, of Employee Relations.


  • Leads, supports, and develops a team of experienced HR professionals.  Manage day-to-day statement of work, outlines development and growth opportunities. and provides timely, actional feedback, as needed.  Ensure team operates with a sense of urgency and proactively solves problems and are committed to thoroughness and high quality. 
  • Collaborates with business leaders to develop and execute people strategies that increase organizational and individual performance that align with business goals. 
  • Provides support and guidance to HR Managers, Human Resources, field operational leaders, and Legal regarding complex and/or sensitive inquiries related to collective bargaining matters, HR policies, and state regulations. 
  • Leads or supports organizational change management strategies (small and large scale) and efforts to drive successful implementation of key initiatives. 
  • Builds and maintains relationships with the operations leadership team to understand the overall strategic business needs that support not talent and workforce management strategies  - right people, in the right role, at the right time.
  • Partner with leadership to develop and drive initiatives that support and reinforce a collaborative, aligned and growing culture.
  • Conducts high-risk investigations and recommends discipline of employees in accordance with company policy and the governing collective bargaining process; supports the HR Managers with investigations as needed.
  • Provides oversight and guidance of the performance management process in support of the HR Manager and operational leaders.
  • Works closely with the compensation team regarding total reward trends in salaries/wages, incentive pay programs, and benefits to assist the organization in attracting and retaining top talent.
  • Maintains compliance and knowledge of labor and employment laws, including trends, best practices, regulatory changes.
  • Provide data-driven insights and information that support key human capital decisions. 
  • Performs other duties as assigned.

Minimum Requirements

  • Bachelor's degree in Human Resources, Business Administration, or related field required.
  • Master's degree in Human Resources or Business Administration is preferred.
  • A minimum of ten years of human resource management experience.
  • Management of staff experience required.
  • Industry-specific (ground handling,  transportation, logistics, cargo, etc.,) experience preferred. 
  • SHRM-CP, PHR or SPHR, SHRM-SCP highly desired.

Preferred Skills

  • Excellent verbal and written communication skills.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and delegate when appropriate.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Ability to manage employees based in other locations.
  • Extensive knowledge of employment-related laws and regulations.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to travel overnight on short notice.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to access and navigate each department at the organization's facilities.

Physical Requirements/Working Conditions

  • Remain in a stationary position 50% of the time.
  • Occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
  • Walk short distances.
  • Reach above and/or below shoulder.
  • Handle/grasp documents or office equipment.
  • Sit and/or stand for short or extended periods of time.
  • Lift/carry/move objects, files and documents up to 10 pounds.
  • Work in an office environment using standard office equipment.
  • Talk, listen, and speak clearly on the telephone and present to others (virtually and in person).

Perks & Benefits

  • Want your pay in advance?  Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
  • Are you a top performer who thrives on recognition?  On the spot recognition offered through Awardco!
  • Need health insurance?  Health Benefits with multiple options for fulltime employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
  • Want to invest in your future?  401k program offered with company match!
  • Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!


WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.