Manager Passenger Services
Newark, New Jersey, US
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
Manager Passenger Services classification includes the following: coordinates and controls the airport service(s) function guaranteeing compliance with Company standards and contractual agreements; assists in monthly billing procedures, ensures that budget and manning requirements are maintained; meets and maintains communication with customer(s); responsible for monthly reports; locates new business opportunities. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
Responsibilities
- Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
- Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
- Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.
Minimum Requirements
- Bachelor's degree (B.A.) from four-year college or university;
- or one to two years related experience and/or training; or equivalent combination of education and experience.
Preferred Skills
- Ability to speak/write and be understood by peers, internal and external customers.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Physical Requirements/Working Conditions
- Ability to lift 35 lbs
Perks & Benefits
- Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered with company match!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.