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Passenger Service Agent- Air France (French Speakers)

Date: Aug 30, 2022

Location: Newark, New Jersey, US

Company: Worldwide Flight Services, Inc.

 

Join our team at Worldwide Flight Services as a Passenger Service Agent at Newark Liberty international Airport

 

Starting Pay: $18 + $4.60 ($22.60/h)

* WFS EWR hourly workers receive an additional $4.60/h per Healthy Terminals Act of New Jersey (S989) with base rate of $18/h, which makes starting rate of $22.60/h.

 

Responsibilities include (but not limited to):

 

  • Performs passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, checking baggage
  • Performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers
  • Checks passengers for correct travel documents and ticket validity
  • Performs lost and found activities, tracing procedures and search and returns of found articles
  • Prepares and maintains required records and reports of lost and found activities
  • Prepare receiving of airfreight shipments, establishes acceptability, determines routing, classifies, transfer manifest drayage documents and various domestic and international forms.
  • Maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers

 

Required Skills:

 

  • Ability to work weekends (i.e. Friday, Saturday, Sunday), holidays, and days off.
  • Ability to speak and be understood in giving directions/information to passengers.
  • Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
  • Must have ability to work under pressure
  • Ability to count money.
  • Ability to judge distance.
  • Ability to lift up to 70 pounds (31.9kg).
  • Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.
  • Ability to stand and walk for an eight-hour shift.

 

Required Experience:

 

  • High school diploma or equivalent preferred.
  • Computer experiences necessary.
  • Demonstrates qualities of leadership, initiative, and judgment.
  • Excellent interpersonal and communication skills required.
  • Must be able to read, write, speak and understand the English language. May be necessary to speak other language(s), in addition to English.