Mgr-on-duty Passenger & Ramp Services

Join our team as Manager-on-Duty Passenger & Ramp Services – Frontier Airlines!

Pay rate: Competitive - Based on Experience

Job Description:

In this role, you will play an important part in our world-leading ground handling operation at PHL International Airport. The Manager-on-Duty Passenger & Ramp Services leads the entire passenger services and ramp operations, ensuring the teams fulfill their duties in a timely manner, while keeping safety the utmost priority.
 

Your main job duties may include (but are not limited to):

• Directing supervisory personnel within assigned functional area.
• Overseeing and advising on staffing requirements.
• Monitoring/administering discipline/corrective action by or for subordinates.
• Ensuring customer satisfaction through daily feedback.
• Acting as liaison between first level supervisor and upper management.
• Proactively monitoring the work of assigned employees to ensure customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
• Maintaining and controlling all required aspects of the operation in accordance with the corporate security program and TSA legislation.
• Overseeing required company audit requirements to ensure continuity and compliance at all times.
• Reading, understanding and clarifying the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID badge they are required to display.
• Ensuring WFS policies and practices are administered in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Job Requirements:

• Two to five years previous management/specialist supervisory experience in field service duties.
• Independent judgment and decision-making skills required. College degree or equivalent experience.
• Excellent interpersonal skills, written and oral communications skills.
• Familiarity with personal computer and airline pricing experience is helpful.
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
• Ability to read, write, fluently speak and understand the English language.

 Essential Job Functions:

• Ability to read, analyze, and interpret WFS Employee handbook, WFS Supervisors Manual, applicable union contract, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to lift up to 70 lbs
• Ability to operate equipment and hold necessary licensing, if applicable.
• Reports to work on a regular and timely basis.
• Ability to perform specific responsibilities related to your shift.