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Mgr-on-duty Passenger & Ramp Services

Date: Jan 12, 2023

Location: Philadelphia, Pennsylvania, US

Company: Worldwide Flight Services, Inc.

Join our team as Manager-on-Duty Passenger & Ramp Services – Frontier Airlines!

Pay rate: Competitive - Based on Experience


Job Description:

In this role, you will play an important part in our world-leading ground handling operation at PHL International Airport. The Manager-on-Duty Passenger & Ramp Services leads the entire passenger services and ramp operations, ensuring the teams fulfill their duties in a timely manner, while keeping safety the utmost priority.

Your main job duties may include (but are not limited to):

  • Directing supervisory personnel within assigned functional area.
  • Overseeing and advising on staffing requirements.
  • Monitoring/administering discipline/corrective action by or for subordinates.
  • Ensuring customer satisfaction through daily feedback.
  • Acting as liaison between first level supervisor and upper management.
  • Proactively monitoring the work of assigned employees to ensure customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
  • Maintaining and controlling all required aspects of the operation in accordance with the corporate security program and TSA legislation.
  • Overseeing required company audit requirements to ensure continuity and compliance at all times.
  • Reading, understanding and clarifying the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID badge they are required to display.
  • Ensuring WFS policies and practices are administered in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.


Job Requirements:


  • Two to five years previous management/specialist supervisory experience in field service duties.
  • Independent judgment and decision-making skills required. College degree or equivalent experience.
  • Excellent interpersonal skills, written and oral communications skills.
  • Familiarity with personal computer and airline pricing experience is helpful.
  • Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
  • Ability to read, write, fluently speak and understand the English language.


 Essential Job Functions:


  • Ability to read, analyze, and interpret WFS Employee handbook, WFS Supervisors Manual, applicable union contract, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to lift up to 70 lbs
  • Ability to operate equipment and hold necessary licensing, if applicable.
  • Reports to work on a regular and timely basis.
  • Ability to perform specific responsibilities related to your shift.