Regional Manager

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Regional Manager oversees multi-location ground operations, ensuring safe, efficient and compliant service delivery through strategic leadership and coordination with local teams. This role is responsible for financial performance, operational standards, regulatory compliance, and customer satisfaction across the assigned region, while actively collaborating with airport authorities, internal leadership and security teams. 

Responsibilities

• Provide leadership to General Managers and operational teams across multiple stations
• Oversee station operations to ensure efficient use of equipment, facilities, and personnel
• Analyze operational and financial data to drive profitability and performance
• Develop and enforce company policies, safety rules, and compliance with TSA, FAA, CBP, and local regulations
• Approve and monitor capital expenditures, equipment procurement, and site security plans 
• Partner with upper management on strategic planning and policy development
• Investigate and resolve internal and external complaints
• Support business development and customer relationship efforts within the region
• Oversee security compliance, audits, and corrective actions in coordination with corporate security teams
• Promote a fair, respectful, and inclusive workplace environment
• Maintain accurate reporting, respond to inquiries from regulatory bodies, and ensure ongoing operational compliance

Minimum Requirements

• 7+ years of leadership experience in ground handling, logistics, or related field; 3+ years managing multi-sire operations
• Bachelor's degree in Business, Aviation, or related field, or equivalent experience 
• Strong knowledge of TSA, FAA, CBP, and airport regulations
• Proven ability to lead teams, manage budgets, and drive performance across locations 
• Proficient in Microsoft Office and data analysis 
• Excellent communication, problem-solving, and decision making skills
• Ability to travel domestically up to 75%; valid drivers license required
• Must pass background checks and obtain airport security clearance 
• Authorized to work in the U.S. without sponsorship

Preferred Skills

• Ability to manage and motivate personnel. 
• Ability to read, write, fluently speak, and understand the English language.
• Must have strong organizational skills, written and verbal communication skills. 

Physical Requirements/Working Conditions

• Master's degree in Business, Aviation, or related field
• Experience in unionized environments 
• Formal training or certification in operations management or safety compliance 
• Working knowledge of airport security systems and contract negotiations 
• Experience collaborating with government agencies and airport authorities

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.