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HR Manager

Date:  May 14, 2023

Phoenix, Arizona

Company:  Worldwide Flight Services, Inc.

WFS is one of the world's leading ground handling organizations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 170 locations in more than 22 countries on five continents. At WFS, as our ground handling business has continued to grow year-on-year all over the world, we have never lost sight on one important fact; it’s not the biggest that succeed, it’s the best.  Our business is built on working closely with every customer, on understanding the requirements of their business, and ensuring we not only meet their expectations but also use our knowledge and expertise to find ways to help them grow. We need amazing people like you to achieve our goals. We need you! 


Our Human Resources department is looking for a dynamic Human Resources Manager to join our team! The HR Manager, with direction and support from the Regional Human Resources Director, will provide innovative HR support to their assigned stations by partnering with field operations leaders and front-line employees to ensure the station’s culture and performance align with company objectives.


Responsibilities include, but are not limited to:

  • Employee and labor relations, leading and supporting complex investigations
  • Builds relationships with regional operations leadership team to understand the business needs and talent requirements to meet the organizations goals.. 
  • Provides advice and counsel station leadership on policy and/or collective bargaining agreement interpretation, FLSA, FMLA, ADA, reasonable accommodations, etc.
  • Leads the investigative process related to employee matters.  This includes conducting fact finding investigations related to any EEO type charges including developing position statements and providing guidance to operational leaders with developing and reviewing charges in discipline/discharge matter.
  • Partners with the Talent Acquisition team to provide field support in the recruitment initiatives of the region, collaborates with departmental managers to forecast staffing needs and understand skills and competencies required for openings.
  • Provides field support for learning & development programs and initiatives, in partnership with Talent Development.
  • Provides field support for the performance management process through the tools and direction provided by Talent Development, including goal setting, constructive feedback and timely performance evaluations.
  • Collaborate with HR functions to support change management strategies related to the implementation of major initiatives.
  • Maintains compliance and knowledge of labor and employment laws, regulations including trends, best practices, and regulatory changes.
  • Performs other duties as assigned.


Required Skills

  • Superior written and oral communication skills
  • Ability to connect and engage with all teams at all levels
  • Familiarity with FMLA, EEO laws, ADA and other employment related state and federal laws and regulations
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Ability to identify trends and measure results using data, insight, critical thinking and strategic problem-solving skills
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Experience working in a multicultural, diverse environment.
  • Ability to successfully partner with leaders at all levels.
  • Thorough knowledge of employment-related laws and regulations.
  • Proficient with Microsoft Office Suite or related software.
  • Proficient with or the ability to quickly learn the organization’s HRIS and TM systems.
  • Ability to travel overnight on short notice.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to access and navigate each department at the organization’s facilities


Required Experience

  • Bachelor’s degree in Human Resources, Business Administration, or related field.
  • 7+ years’ HR Generalist, HR business Partner experience 
  • Familiarity with collective bargaining agreements and policy-making
  • Certified SHRM-CP, PHR or SHRM-SCP, SPHR

Nearest Major Market: Phoenix