Regional Manager

About WFS

Worldwide Flight Services (WFS), a member of SATS Group, is a global leader in air cargo logistics and ground handling services. The SATS-WFS group employs over 46,000 people and assists more than 270 customers with a global footprint of more than 210 cargo and ground handling stations in 24 countries. WFS has 40 years of experience in aviation-related handling services and provides a vast scope of services while maintaining industry-leading safety and security standards.

Job Summary

The Regional Manager is responsible for supporting operations management in multiple locations.  Consults with airport management.  Manages and motivates operational personnel and mentors station leadership.  Confers and cooperates with senior leadership management in formulating administrative and operational policies and procedures.  Analyzes records of daily operations to maintain knowledge of station activities.  Reviews and analyzes expenditures, financial and operations reports to determine requirements for increasing profits.  Prepares recommendations on findings for upper management evaluation. 

Recommends capital expenditures for acquisition of new equipment which would increase efficiency and services.   Enforces compliance of personnel with administrative policies, procedures, safety rules, and governmental regulations.  Directs investigations into cause of internal and external complaints relating to the facility.  May negotiate contracts with equipment and materials suppliers.   Has an active role in the sales and development activities associated with the station. Responsible for implementation of a station management system, ensuring safety and security in station operations.  Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.  Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Work with GMs to review, provide input to, and approve site security plans for each warehouse in assigned region.  Ensure staff in reporting chain observe and enforce WFS and government safety and security policies, regulations, and directives, and work with Corporate and regional security teams to conduct compliance audits and assurance in region.  Be familiar with details of security mandates from: Transportation Safety Administration, Federal Aviation Administration, local airport authority, and U.S. Customs & Border Patrol, and be prepared to answer questions.  Work with Corporate and regional security and training teams to communicate, enforce, ensure training of, and hold accountable employees, as related to WFS and government security policies, regulations and directives.  In coordination with Corporate and regional security staff, immediately report and investigate compliance issues or government identified infractions to the Corporate level Security Governance Committee for their awareness and action as needed.  Reports directly to Regional Vice President.

This role requires applicants to be domiciled in one of the following locations: Phoenix, Arizona; Austin, Texas; Atlanta, Georgia.

Responsibilities

• Ability to manage and motivate personnel.
• Ability to use a computer and applicable office software.
• Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write memos that conform to prescribed style and format.
• Ability to effectively present information to top management, and/or boards of directors and the customer.
• Ability to work with mathematical concepts.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to
• practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions and implement action plans relevant to the conclusions.
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
• Report to work on a regular and timely basis and work unsupervised

Minimum Requirements

• Bachelor's degree (B. A.) from four-year college or university is preferred
• Two to five years related experience and/or training; or equivalent combination of education and experience. 
• Ability to travel 75% of the time

Preferred Skills

• Ability to manage and motivate personnel. 
• Ability to read, write, fluently speak, and understand the English language.
• Must have strong organizational skills, written and verbal communication skills. 

Physical Requirements/Working Conditions

• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
• Ability to work overnight and day shifts as required by the business in an environment exposed to the elements.
• Ability to work prolonged periods of the shift on your feet with minimal desk time.
• Reach above and/or below shoulder.
• Handle/grasp documents or office equipment.
• Sit and/or stand for short or extended periods of time.
• Lift/carry/move objects, files and documents up to 10 pounds.
• Talk, listen, and speak clearly on telephone.
• Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.