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Director of Express Operations - East

Date: Jan 12, 2023

Location: Herndon, Virginia, US

Company: Worldwide Flight Services, Inc.

To be the best, our teams of cargo, passenger, and ramp handling experts in more than 175 major airport locations in over 22 countries on five continents know they have to perform to the highest level for our customers every single day, and they do. Our business is built on working closely with every customer, understanding the requirements of their business, and ensuring we not only meet their expectations but also use our knowledge and expertise to find ways to help them grow.


*To be considered for this opportunity candidates must reside in the Eastern United States and be located next to a major airport for frequent travel.



  • Responsible for the ongoing operation and revenue-generating activities of Express.
  • This position will supervise the establishment and implementation of training programs directed at successful operational performance and operational career development, and the security of facilities, equipment, personnel, information, and inventory.
  • Effectively lead / coach/mentor 16+ other General Managers to success.
  • Identify stations that are deviating from the plan and assist GM and Regional Managers in developing and executing action plans.  Develop and maintain dashboards and KPIs to keep leadership informed of financial and operational performance.  
  • Ability to administer/lead bi-weekly conference calls & originate safety topic discussion matters.
  • Enforce all WFS protocols and procedures to ensure that WFS continuously provides the highest level of Safety, Service, and Operational abilities at all times.
  • Work with all other HDQ organizations to ensure the Operations point of view is represented.  Support ad-hoc projects as needed.



  • At least 5 years of Senior Management oversight of large ramp ops (Wide-body & Narrow-body ramp handling experience required).
  • At least 5 years of Senior Management oversight of at least 50 Operational staff including Leadership, Admin & daily interaction with Ground Support Equipment Managers.
  • At least 5 years of Senior Management oversight of large warehouse operations (including build/break of domestic, and international cargo and truck loading/unloading operations).
  • At least 5 years of Senior Management oversight of Security, Safety, Training, and Quality Assurance, including hands-on experience writing responses to government agencies.



  • Master's college degree (M.A.)  preferred, not required.
  • Ability to read, write, fluently speak and understand the English language; Spanish is a plus.
  • Firm understanding & usage of Anaplan or equivalent software/ability to read & understand Profit and Loss margins and create or edit station budgets.
  • Must have a strong use of computer-based applications including MS Word, Excel, and PowerPoint, as well as the ability to learn & use web-based programs for day-to-day management functions.




Focus on Customer

Working proactively with customers (internal or external) to ensure the proper delivery of her/his role’s expectations.



Communicating with respect and honesty, being aligned on the proper code of conduct and ethics.



Being trusted and accountable for her/his actions including the effect on people around, leading by example.


Safety & Security

Consider S&S as the number one priority at all times, respecting compliance, rules, and regulations.



Working as part of a team, enjoying what (s)he does, collaborating with colleagues, and relying on their expertise to make a valuable contribution.



  • Frequent travel without notice required, must be able to travel several weeks at a time; Must be able to travel non-stop during “Peak Season” from Nov until Jan annually.
  • Must be located in the Eastern United States: AL, CT, DE, FL, GA, IL, KY, ME, MD, MA MS, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, WV.