Office Agent

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The work of Office Agent includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations.  Comply with WFS site security procedures for assigned warehouse and other operations.  Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.  This position is covered by a collective bargaining agreement.

Responsibilities

• Ability to drive all cargo handling equipment.
• Retrieve import/deliver export documents to and from aircraft.
• Reports to work on a regular and timely basis
• Complies lists of customers for use as sales leads. 
• Solicits orders or talks with customers to complete sales. 
• Quotes prices and terms and prepares sales contracts for orders obtained. 
• Estimates date of delivery to customer, based on knowledge of company’s delivery schedules.

Minimum Requirements

• HS Diploma, GED or Equivalent.
• Must be at least 18 years of age if position requires driving cargo handling equipment.
• Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads.
• Minimum typing speed of 30 WPM.
• Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.

**This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.** 

Preferred Skills

• Ability to learn PC skills and apply knowledge.
• Ability to concentrate on detail.
• Ability to read, write, fluently speak and understand the English language.

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs.
• Ability to handle the stress of a fast-paced eight-hour shift.
• Ability to step up to an above ground level.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.