Demand & Workforce Planning Manager II (Senior)

Date:  Jul 10, 2024

Remote, Texas, US

Custom Field 4: 
Company:  Worldwide Flight Services, Inc.
Compensation:  $80,000 to $95,000. Competitive

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Demand Planning Senior Manager position oversees a region of airports and facilities where WFS services its Customers. This position monitors workforce strategy and ensures employee staffing levels with the right skills at the right time are aligned for short and mid-term needs. The Senior Manager must be able to lead a team of workforce planners as they work to create efficiencies in the operation and analyze station productivity.

The position provides the first level of roster review and reports up to Center of Excellence leadership. The Senior Manager works with Senior WFS Leadership to prioritize and strategize resource planning work while being able to support the team in Leadership's absence. The Senior Manager touches all phases of workforce management within the organization, from forecasting to recruiting to training. In addition to tactical tasks such as job fulfillment, the Senior Manager will provide tactical and strategic advice to company decision-makers driven by thorough analyses.


Lead the regions in translating strategic budgets into tactical and operational rostering and scheduling:

  • Ensure the team maintains accurate schedules and SLA's of the airline customers are met through effective and efficient planning of staff and equipment resources following company guidelines and Law and legislation of the relevant country.
  • Ensure that resource requirements are efficient and economical to optimize productivity
  • Support pro-formats for new commercial contract opportunities
  • Ensure roster quality to meet forecasted workload demand
  • Support business strategic decisions by providing an accurate data analysis about demand and workforce needs. Develop staffing plan for local stations to deploy

Lead workforce planners in contributing to operational profitability through proper efficient planning of resources:

  • Work with individual GM's to embed new process
  • Determination and implementation of effective engagement standards
  • Roll out and embed new rosters as needed or requested on basis of Workload Profiles

Support Operational compliance and Financial reporting processes:

  • Review Plans vs Actual while tracking, managing and reporting out KPIs'
  • Amend and change reporting routines at local stations
  • Advise changes to local and regional organizations
  • Ensure that trained staff are scheduled to satisfy the requirements of the airlines while meeting Safety and Security standards
  • Coordinate with Finance leadership on forecasted headcount changes
  • Budget and reforecasting activities

Minimum Requirements

  • Bachelor's degree with 2-3 years of experience OR 6-9 years' experience in budgeting, business analysis, planning & rostering
  • Knowledge of change management and influential factors
  • Knowledge of CBA, Labor Laws & regulations (preferred)
  • Knowledge of RMS solutions (like Inform, SP Expert, SITA or other) is an asset, but not mandatory
  • Must be able to work under high demand and pressure

Preferred Skills

  • Strong Excel skills
  • Excellent analytical skills
  • Excellent oral, written and communication skills
  • Interest or experience in leadership
  • Ability to work with tight deadlines
  • Personable and professional demeanor
  • Ability multi-task and work independently as well as in different (local) teams

Physical Requirements/Working Conditions

  • Remain in a stationary position 50% of the time.
  • Occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
  • Walk short distances.
  • Reach above and/or below shoulder.
  • Handle/grasp documents or office equipment.
  • Sit and/or stand for short or extended periods of time.
  • Lift/carry/move objects, files and documents up to 10 pounds.
  • Work in an office environment using standard office equipment.
  • Talk, listen, and speak clearly on telephone.
  • Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Perks & Benefits

  • Want your pay in advance?  Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
  • Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care?   Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
  • Want to invest in your future?  401k program offered with company match!
  • Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!


WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.