Manager Passenger Services
Sanford, Florida, US
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Manager, Passenger Services is responsible for leading and overseeing passenger service operations across all airline customers, ensuring safe, efficient, and compliant delivery of services that exceed customer expectations. This position provides leadership to frontline teams, manages budgets and staffing, ensures adherence to company and regulatory standards, and maintains strong airline relationships. The manager also drives operational excellence by productively monitoring service delivery, identifying improvement opportunities, and cultivating a culture of safety, security, quality, and respect in all areas of passenger services.
Responsibilities
- Direct and oversee all passenger service oeprations including check-in, boarding,arrivals, baggae service, and irregular operations management to ensure safe,efficient, and conpliant service delivery across all contracted airline customers.
- Ensure all services meet or exceed company standards, customer expectations, contractural obligations, and regulatory requirements.
Minimum Requirements
- Bachelor's degree (B.A.) from four-year college or university;
- or one to two years related experience and/or training; or equivalent combination of education and experience.
Preferred Skills
- Ability to speak/write and be understood by peers, internal and external customers.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Physical Requirements/Working Conditions
- Ability to lift 35 lbs
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.