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Airline Customer Service Supervisor

Date: Jan 22, 2023

Location: Seattle, Washington, US

Company: Worldwide Flight Services, Inc.

Come Join WFS Passenger Service TEAM :)


As Supervisor Passenger Services, you will effectively supervise the flow of the operations, from check-in through boarding passengers, and assist both customers and employees in any manner required.


Responsibilities include (but are not limited to):


  • Supervises, coordinates, and controls airport passenger service functions.
  • Monitors the quality and quantity of work performance.
  • Ensures compliance with Company rules and regulations, and Company safety standards and trains subordinates.
  • Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
  • Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors, and other third parties are treated with respect.
  • Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
  • Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
  • Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued and displaying a relevant company ID.
  • The scope of the job may vary with the size of the operation and its primary line of business.
  • Other duties as assigned.


Required Skills:


  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of an organization.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Work in a high noise level environment.
  • Ability to lift up to 70 pounds.
  • Work with minimal supervision.
  • Ability to handle stress.


WFS is one of the world's leading ground handling organizations, providing high-quality cargo, passenger, premium, ramp, baggage, and technical services across a network spanning over 188 locations in more than 22 countries on five continents. A career with us opens up a world of opportunity to develop your existing skills, learn new skills, and experience working with different customers and cultures with the sole aim of always delivering a world-class service.