Air Cargo Office Manager- 2nd Shift

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The work of Manager-on-Duty includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management.  Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.  Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. 

Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.  Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.  Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Responsibilities

• Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
• Coordinate check-in with warehouse personnel.
• Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
• Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility.
• Notify shippers when shippers when shipments are placed on hold.
• Provide assistance to customers arriving to retrieve their documents and freight.
• Collect and secure the appropriate charges and document method of payment.
• Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
• Assist in completion of MAWBS for over-the-counter shipments.
• Confirm all bookings are accepted
• Confirm Transportation Security Administration (TSA) mandatory screening.
• Confirm DG have been checked within aircraft limits.
• Data capture AWB information into airline system(s).
• Manifest flight based on information received from the warehouse.
• Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
• Verify post flight inventory with documents on hand.
• File maintenance of all pertinent documents and records.
• Prepare various reports (Irregularity Report, Weekly Import and/or Export Statistics)
• Follow specific procedure for Dangerous Goods shipments when received, including procedure when dangerous Goods are abandoned by consignee.
• Answer telephone and respond to incoming calls and emails.
• Demonstrate diligence required to maintain security under the Airport Police, TSA and United States

Minimum Requirements

• ​​​​​​Two to five years previous management/specialist supervisory experience in field service duties
•  College degree or equivalent experience
•  Airline pricing experience
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off. 

Preferred Skills

• Typing skills with ability to type a minimum of 35 wpm.
• English proficiency (e.g., reading, writing, speaking, listening)
•  Mental abilities (e.g., visual observation and identification, mental rotation)
• Interpersonal skills (e.g., customer service, dependability)
• Work values (e.g., responsibility, honesty, integrity)
• Knowledge of basic arithmetic and mathematics
• Comprehension of airway bill import procedures and government regulations
• Attention to detail and organization skills
• Ability to follow instructions from supervisor or lead agent
• Ability to work as an effective team member
• Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
• Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability
• To multi-task.

Physical Requirements/Working Conditions

• Ability to lift up to 35 lbs.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.