Agent Passenger Service Assistant

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Passenger Services Assistant aids passengers with check-in, baggage, and general inquiries at the terminal. Responsibilities include ensuring compliance with security protocols, providing directions, and performing various tasks to support passenger services.

Responsibilities

• Assists passengers as requested or required at self-service check-in kiosk areas throughout the terminal and/or at the baggage drop areas and/or counter queuing areas.
• Assists passengers with questions about:
  • The use of automated kiosk check-in terminals
  • Checked baggage requirements
  • Carry-on baggage restrictions
  • The scanning of baggage
• Queries passengers using FAA/TSA mandated security questions
• Ensures passengers with disabilities are promptly assisted in accordance with ADA requirements
• Verifies passengers’ identification as required by the FAA/TSA
• Observes the proper placement of baggage tags and verifies weights of bags
• Provides general logistical directions around the airport terminal areas
• Stocks ticket counters with applicable supplies
• Changes stock in printers
• Affixes printed bag tags on checked baggage
• Performs other duties that may be assigned in the passenger terminal service area

Minimum Requirements

• HS Diploma, GED or Equivalent
• Must be at least 18 years of age.
• Ability to handle multiple tasks simultaneously and adapt to constant changes.
• Must have the ability to read, write, fluently speak and understand the English language.   Bilingualism may be required in certain assignments.

Preferred Skills

• Ability to work with different levels of management in communicating issues.
• Excellent written and oral communication skills, and ability to exhibit consistent welcoming and helpful behavior
• Read and interpret simple printed instructions, short correspondence, and write legibly to complete forms/paperwork, and complete simple correspondence as required.
• Reports to work on a regular and timely basis.
• Ability to use hand-held and electronic devices to input information and scan luggage

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs. without assistance 
• Ability to stand for extended periods of time.
• Attention to detail for accurate documentation on compliance documents 
• Ability to work in a fast paced environment

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.